Credit, Collections & Insolvency News
Vulnerable customers will be able to access support services more quickly and easily, thanks to a project driving forward Priority Services Register (PSR) data-sharing between energy and water companies. At a summit meeting, Ofgem and Ofwat announced plans bring together suppliers, customer groups and experts to work towards a transformation in customer service culture across…
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Specialist lender Cambridge & Counties Bank has appointed Richard Hanrahan as its new Chief Financial Officer. Hanrahan will report to Donald Kerr, Chief Executive Officer, and will also sit on the bank’s board. He succeeds Andrea Hodgson leaves to pursue a NED career. Hanrahan was most recently CFO at Qatar National Bank in the UK,…
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Here at the Credit Services Association (CSA), we have launched our latest report titled ‘Tackling the Engagement Gap Addressing the reluctance of consumers to discuss debt; which takes a closer look at the reasons for customer disengagement. This report builds on work we started some years ago with our #heretohelp campaign, which sought to reassure…
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New research from Novuna Business Finance has indicated a resurgence in small business confidence with 68% considering new projects for growth, up from 66% earlier this year. New research hints at renewed small business confidence since the installation of the new Government. The Novuna Business Finance study of 1,000 small business owners and senior management…
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New Bank of England data shows that the value of outstanding mortgages in arrears hit £21.9 billion in the second quarter of this year. This marks a 32% increase on Q2 2023 and is the highest total since 2014. On a quarterly basis, the value of outstanding mortgage balances with arrears increased by 2.9% compared…
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NatWest has announced that it has appointed Barry Connolly as the new Managing Director (MD) of its mortgage business. Connolly previously led the high street bank’s retail banking offer, with responsibility for the delivery of current account, payment and savings propositions for 12 million customers across NatWest, Royal Bank of Scotland and Ulster Bank. Brad…
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Mortgage brokerage, Just Mortgages has announced the appointment of Chris Hayes as Area Director for the North. Hayes brings more than 20 years of experience from across financial services, supporting, mentoring and recruiting both employed and self-employed brokers. In addition to identifying new talent to join the division, the new role will see Hayes supporting existing…
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Jaja Finance has announced that it has reduced customer response times by 90% using a newly launched Generative Artificial Intelligence (GenAI) chat assistant called Airi. The new technology means that the digital lender can now answer customer enquiries in just under fifteen seconds, versus the three minutes it took prior to launch. Having already had…
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