10th September 2025 - Credit Connect

FCA proposes contactless limit increase

10th September 2025 Consumer Lending | #payments

The Financial Conduct Authority (FCA) has announced new proposals that would enable contactless card payments to exceed £100 and potentially become unlimited under new proposals to allow banks and other providers to set limits. The regulator says that it wants to give card providers the flexibility to decide the right limit for themselves and their…

Water company complaints hit record level

10th September 2025 Consumer Collections | #water bill complaints

New figures released by the Consumer Council for Water (CCW) reveal that complaints escalated to the watchdog by household customers in England and Wales rose for the third year running, up 3% to 8,235 in 2024-25 from 7,977 in 2023-24 – the highest level in nine years. This was despite a more encouraging 8% fall in…

Mortgage lending increases by 0.3%

10th September 2025 Consumer Lending | #mortgage lending

Latest data from the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA has shown that the outstanding value of all residential mortgage loans increased by 0.3% from the previous quarter to £1,703.6 billion, and was 2.6% higher than a year earlier. Mortgage Lending and Administration Return (MLAR) data shows that mortgage advances decreased…

CCUA elects new Chair

10th September 2025 Appointments |

The Civil Court Users Association (CCUA has announced that it has appointed Neil Jinks as its new Chair following an election. Jinks succeeds Rob Thompson who concludes a distinguished five-year tenure as Chair and a long-standing commitment to the CCUA through various committee roles. Lisa Keating of Davisa Solutions has been elected to replace Jinks…

Over 70s lending increases by 10%

10th September 2025 Consumer Lending | #lending

Later life mortgage lending continues to rise with people over 70 lending increasing by almost 10% according to latest UK Finance data. The data shows that £570 million pounds of lending was to borrowers over 70 up by 9.62%. Meanwhile there were 33,130 new loans advanced to borrowers over 55 in Q2 2025 – up…

Household energy debt has tripled in the last decade

10th September 2025 Arrears and Recoveries | #energy bills arrears

The number of customers falling behind on their electricity bills with no repayment plan in place has more than tripled from 300,000 in 2012 to over one million at the end of 2024, with the number of customers falling behind on their gas bill also tripling from 300,000 to 900,000 over this period according to…

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