Lantern achieves Double Gold

Debt collections specialist, Lantern has announced that it has achieved Double Gold ratings from Investor in Customers (IIC) and Investors in People (IIP) – independent assessments.

Commenting on the achievement Tony Barritt, Managing Director of Investor in Customers said “The team at Lantern have worked incredibly hard to ensure that customers are at the heart of their business and that all their employees understand and meet the needs of their customers first time – every time. They are a prime example of the benefits of listening to customers and acting upon their feedback. Lantern’s progress is exceptional, and they fully deserve their IIC Gold accolade as their results speak for themselves.”

Whilst a Consultant on behalf of Investors in People said “The Lantern strapline ‘Debt with a Human Touch’ was apparent in a wealth of comments about how the customer is at the heart of everything colleagues do and they always strive to provide the best solution for each customer.  It was clear that the Lantern approach has been a key factor in new starter decisions to join the company.  The future looks strong for Lantern as work towards their goals progresses at a high pace.  People are aware of future milestones and optimism is extremely strong. Lantern is making great progress towards becoming an employer of choice.”

Denise Crossley, Lantern CEO said “Our success hasn’t happened overnight – it comes on the back of years of hard work by everyone here at Lantern, pushing ourselves to set the highest possible standards when it comes to caring for our customers. I maintain the belief that, even in the world of debt recovery, it’s possible to build a successful business by being empathetic, honest and relatable. I’m phenomenally proud of what we’re building at Lantern. It’s something special that is continuing to get the recognition our approach and people deserve”