Credit, Collections & Insolvency News
Investors in People has again awarded credit management group Intrum gold accreditation, demonstrating the firm’s commitment to high performance through good people management.
In a year of change driven by the Covid-19 Pandemic, Intrum has responded successfully to changing ways of working, operating remotely while undergoing significant growth in the credit management and business process outsourcing (BPO) sector.
Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results. Underpinning the Standard is the Investors in People framework, reflecting the latest workplace trends, essential skills and effective structures required to outperform in any industry. Investors in People enables organisations to benchmark against the best in the business on an international scale.
Paul Cook, Investors in People Practitioner, said “This was a particularly positive visit, which reaffirmed that Intrum UK is a business driven by its values and ethical approach. That staff engagement and customer scores have remained at very high levels is testament to Intrum’s flexibility, adaptability and willingness to engage with its people and customers alike.”
Commenting on the award, Chris Collins, HR and Customer Experience Director, said “I am delighted that Intrum have improved upon our first assessment in 2017. The success of any organisation begins and ends with people and we go to great lengths to ensure that we create an environment for employees to grow and flourish.”
Eddie Nott, Intrum’s UK Managing Director, siad “We are delighted that IIP has confirmed our gold standard, three years on from our last assessment. The team has worked tirelessly through unprecedented times and this accreditation is testament to the value we place on our people and the experience they provide for our customers.”