Creditfix announces new operating structure

The Creditfix Group has announced a new operating structure in response to the current economic landscape and changes in the debt help industry.

The changes will see FCA-regulated UK Debt Expert become The Creditfix Group’s main debt advice hub across the UK, providing personalised advice to achieve positive outcomes for people struggling with debt.

Stephanie Chapman, chief operating officer at The Creditfix Group, said “The restructuring of The Creditfix Group is a major development for people struggling with debt. Creditfix and Carrington Dean have become established as insolvency specialists and the two companies have helped more than 250,000 people deal with their debts.

“Despite this, there is a clear need to change how we operate to meet demand which continues to rise due to the current economic landscape and changes in the debt help industry. We recognise that the cost of living crisis has put huge strain on the industry alongside funding cuts to the free sector and long waiting time for consumers.

“As an FCA-regulated organisation, UK Debt Expert will enable us to expand our focus on best advice and positive outcomes for people struggling with debt in line with Consumer Duty. We know that demand for debt advice is continuing to rise and our investment in accessible online support, as well as advisors available to speak over the phone will enable us to increase the speed, volume and quality of advice.”