Anglian Water announces £135m support package for struggling households

Anglian Water has announced a £135 million support package for customers struggling to pay their bills, which will include discounts on tariffs of up to 50%, as well temporary payment plans, forgiveness schemes and payment breaks.

The company said the financial assistance is expected to help around 330,000 customers over the next year.

Anglian Water is highlighting the support packages it has available which can be tailored to help those most in need. This includes discounted tariffs on water bills of up to 50 per cent for eligible customers, temporary payment plans, forgiveness schemes, payment breaks in certain circumstances, and also includes direct support through the Anglian Water Assistance Fund, which is specially designed to help cover the cost of bills when people are going through the most challenging times.

The support is part of a longer-term package that will see the water company set aside £200 million between 2022-2023 to help those customers who need it most. To-date, over 250,000 customers have benefitted from Anglian Water’s extra assistance in 2022. Last year, the company provided more than 320,000 people with affordability support, but this is expected to increase by thousands this year and next, as customers struggle with rising inflation.

Anglian Water’s Director of Customer and Wholesale Services, Pete Holland said “For many of our customers and their families, next year is going to continue to be very difficult. We’re proud of the support that we’ve already provided, but given the incredibly challenging reality for so many, we wanted to go even further to help our customers. That’s why, just four months after we announced support for this year, we are launching our largest ever package for those struggling with the cost of living.”

“The scope of this support means we can help even more people in a way that’s tailored to their individual circumstances. Anglian Water is also unique as in addition to the direct support we offer to our customers, we also help them identify wider external packages available to them which can help ease their financial burdens.”