Credit, Collections & Insolvency News
Ofwat has finalised its decision which will see Thames Water pay over £11 million to 13,800 business customers and water retailers for errors in its data which led to customers being billed the wrong amount. In addition to the financial package, Thames Water has proposed a series of undertakings which, among others, include strengthening its…
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The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a business during Covid-19. New figures released by CCW show that written complaints from business customers to their supplier rose by 5 per cent during 2020-21. And despite a fall in the number…
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A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research. CCW’s ‘Testing the Waters survey’ also found that less than a quarter of business customers could recall receiving information from their water retailer about the help and support available to them with…
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