Cabot wins customer satisfaction award

Cabot Credit Management has won the Employee Engagement Strategy of the Year Award at the Institute of Customer Service UK Satisfaction Awards.

In the Awards category Cabot had to demonstrate an employee engagement strategy that has led to an improvement in performance and customer satisfaction. The judges were looking for improved staff retention, reduced sick leave and the purpose behind the implementation of the strategy resulting in a positive relationship between management and staff.

The company was up against tough competition including HSBC, Domino and BT Enterprise. This ceremony is the only customer service awards run by the professional body for customer service.

Ken Stannard, Chief Executive Officer, Cabot Credit Management, commented, “We are really proud of this award as it recognises the significant effort and contribution made by everyone in creating a culture that is equally committed to its employees as it is to its customers. That is what makes Cabot a happy and productive environment to work in.”

The judges for this category said: “Many congratulations to Cabot Credit Management, who don’t have the easiest job in the world – debt collecting. But they do it with a view to restoring their customers’ financial recovery. It’s a bit of a trailblazer in the industry, revolutionising the way debt is collected, and Cabot is also very engaged with its employees, so well done to everyone at Cabot Credit Management.”