Credit, Collections & Insolvency News
Martin Jackson, Founder and Managing Director of JMAC Business Consulting, has been shortlisted as a finalist for the prestigious Institute of Directors (IoD) England Director of the Year Awards in the Innovation category. Jackson’s recognition stems from his leadership in JMAC’s pioneering work with FinTech leader Hope Macy. Tasked with developing a credit rating system…
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QUALCO UK announced that it has reached an agreement to acquire the Everyday People Financial Solutions (EPFS) ‘Panel Manager’ platform. The transaction includes the novation of two prime client contracts including E.ON Next, and a major telecoms, internet and media provider, together with all of the intellectual property relating to the Panel Manager software application…
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Sigma Connected has announced that it has appointed Errol van Graan as its new Director of Operational Delivery, leading the delivery of its operations in South Africa. Cape Town-born van Graan previously spent 20 years with Vodafone in a variety of senior operational and customer experience roles, including within its Romanian and Australian businesses. Now…
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Liam Coleman has been appointed interim chair of the Financial Ombudsman Service (FOS). Coleman has over 30 years’ extensive financial services, public sector and board experience. He was formerly chief executive officer of The Co-operative Bank, deputy group treasurer and group head of capital management at The Royal Bank of Scotland (RBS) and group director,…
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IE Hub has announced a new partnership with Citizens Advice Plymouth. This partnership will provide Plymouth residents with an additional access route to support through Citizens Advice Plymouth, facilitated by a streamlined digital referral process. Through the collaboration, Plymouth-based residents looking for support with debts or income maximisation will be offered a direct referral option…
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Full-service credit management firm, Perch Group has announced the successful completion of a £300 million amendment to its existing funding arrangements, improving terms, extending maturity, and enhancing financial flexibility. The expanded package brings Lloyds into an already robust banking syndicate led by NatWest Group PLC, alongside Shawbrook Bank Limited, Paragon Bank PLC, Hampshire Trust…
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Fairer Finance has appointed Helene Brichet as Chair of its Consumer Advisory Board (CAB). The Fairer Finance Consumer Advisory Board plays a critical role in overseeing the consumer group’s activities, scrutinising its commercial relationships, research, ratings, campaigning efforts, and media commentary to uphold transparency and independence. Brichet previously served as a CAB member for four…
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The Money Advice Liaison Group (MALG) has announced that it has appointed Fiona Hoyle as its new Chair. Hoyle is the Head of Consumer & Mortgage Finance and Inclusion at the Finance & Leasing Association (FLA) and has been on the board of MALG for four years. She replaces former MALG Chair Paul Smee, also…
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Fair Finance and Vanquis have announced the launch of a first-of-its-kind decline referral scheme that aims to support over 100,000 financially underserved people across the UK over the next two years. The scheme will direct Vanquis customers who are not yet eligible for its products to a community development finance institution (CDFI), Fair Finance, where…
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StepChange Debt Charity has appointed three new trustees – Ramon Kaur, Sean Lynskey and Lisa Mellor. The appointments come at a transformative moment for StepChange. The charity recently launched a bold new five-year strategy focused on delivering even better outcomes for people in problem debt, driving meaningful change through policy and research, and securing long-term…
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StepChange Debt Charity has announced it has appointed Sue Murdoch as its new Chief People Officer. Murdoch brings over 25 years of experience across telecoms, professional services, financial services, and banking, She has held senior leadership roles spanning every aspect of the people agenda—including transformation, organisation development and organisation design, recruitment, reward, talent to and…
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Debt management provider Lantern has announced a partnership with DebtStream to improve its customer-facing portal, providing clients with greater support as they manage their financial situations. Modernising what was an outdated model, the platform provides customers with simpler payment options, and data driven personalised customer journeys enabling better outcomes for customers. The software works alongside…
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HelpHub, a new support platform, has officially launched to provide organisations with a low-cost way of providing free, easy-to-access help for their customers across the UK. The tool’s AI matches vulnerable customers to a set of tailored, free support recommendations from over 75,000 service options across the charity sector and local government. The platform also…
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