Credit, Collections & Insolvency News
IE Hub has announced a new partnership with Citizens Advice Plymouth. This partnership will provide Plymouth residents with an additional access route to support through Citizens Advice Plymouth, facilitated by a streamlined digital referral process. Through the collaboration, Plymouth-based residents looking for support with debts or income maximisation will be offered a direct referral option…
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Full-service credit management firm, Perch Group has announced the successful completion of a £300 million amendment to its existing funding arrangements, improving terms, extending maturity, and enhancing financial flexibility. The expanded package brings Lloyds into an already robust banking syndicate led by NatWest Group PLC, alongside Shawbrook Bank Limited, Paragon Bank PLC, Hampshire Trust…
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Fairer Finance has appointed Helene Brichet as Chair of its Consumer Advisory Board (CAB). The Fairer Finance Consumer Advisory Board plays a critical role in overseeing the consumer group’s activities, scrutinising its commercial relationships, research, ratings, campaigning efforts, and media commentary to uphold transparency and independence. Brichet previously served as a CAB member for four…
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The Money Advice Liaison Group (MALG) has announced that it has appointed Fiona Hoyle as its new Chair. Hoyle is the Head of Consumer & Mortgage Finance and Inclusion at the Finance & Leasing Association (FLA) and has been on the board of MALG for four years. She replaces former MALG Chair Paul Smee, also…
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Fair Finance and Vanquis have announced the launch of a first-of-its-kind decline referral scheme that aims to support over 100,000 financially underserved people across the UK over the next two years. The scheme will direct Vanquis customers who are not yet eligible for its products to a community development finance institution (CDFI), Fair Finance, where…
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StepChange Debt Charity has appointed three new trustees – Ramon Kaur, Sean Lynskey and Lisa Mellor. The appointments come at a transformative moment for StepChange. The charity recently launched a bold new five-year strategy focused on delivering even better outcomes for people in problem debt, driving meaningful change through policy and research, and securing long-term…
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StepChange Debt Charity has announced it has appointed Sue Murdoch as its new Chief People Officer. Murdoch brings over 25 years of experience across telecoms, professional services, financial services, and banking, She has held senior leadership roles spanning every aspect of the people agenda—including transformation, organisation development and organisation design, recruitment, reward, talent to and…
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Debt management provider Lantern has announced a partnership with DebtStream to improve its customer-facing portal, providing clients with greater support as they manage their financial situations. Modernising what was an outdated model, the platform provides customers with simpler payment options, and data driven personalised customer journeys enabling better outcomes for customers. The software works alongside…
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HelpHub, a new support platform, has officially launched to provide organisations with a low-cost way of providing free, easy-to-access help for their customers across the UK. The tool’s AI matches vulnerable customers to a set of tailored, free support recommendations from over 75,000 service options across the charity sector and local government. The platform also…
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Debt resolution specialist DCBL has announced the appointment of Vicky Felton as Director of Operations. With over 25 years of industry leadership experience, Felton brings a wealth of knowledge to DCBL. During her distinguished career in telecoms, Felton spent time at O2 and Virgin before making the move to DCBL HQ in Runcorn. Felton has also…
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Virgin Media O2 has announced a new partnership with Money Wellness to further improve the support available to customers who may be experiencing financial difficulties. The partnership will enable Virgin Media O2’s agents to better support customers showing early signs of financial distress, for example through a Money MOT, which they can access either through…
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Debt management provider Lantern has recruited Neil Hardman as Business Development Manager. Hardman joined the company earlier this month, bringing with him a wealth of experience in the credit industry. He will support Lantern as it continues to scale up servicing operations and expand its client base in the next few years. Hardman will bolster the…
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Debt resolution company DCBL, has launched a new initiative which aims to empower its customers to make informed financial decisions and regain control over their finances. The year-long campaign aims to reduce financial stress among its customers and draws on 25 years of industry expertise, comprehensive market research, and cutting-edge technology. As part of its…
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