Credit, Collections & Insolvency News
Fair Finance and Vanquis have announced the launch of a first-of-its-kind decline referral scheme that aims to support over 100,000 financially underserved people across the UK over the next two years. The scheme will direct Vanquis customers who are not yet eligible for its products to a community development finance institution (CDFI), Fair Finance, where…
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StepChange Debt Charity has appointed three new trustees – Ramon Kaur, Sean Lynskey and Lisa Mellor. The appointments come at a transformative moment for StepChange. The charity recently launched a bold new five-year strategy focused on delivering even better outcomes for people in problem debt, driving meaningful change through policy and research, and securing long-term…
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StepChange Debt Charity has announced it has appointed Sue Murdoch as its new Chief People Officer. Murdoch brings over 25 years of experience across telecoms, professional services, financial services, and banking, She has held senior leadership roles spanning every aspect of the people agenda—including transformation, organisation development and organisation design, recruitment, reward, talent to and…
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Debt management provider Lantern has announced a partnership with DebtStream to improve its customer-facing portal, providing clients with greater support as they manage their financial situations. Modernising what was an outdated model, the platform provides customers with simpler payment options, and data driven personalised customer journeys enabling better outcomes for customers. The software works alongside…
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HelpHub, a new support platform, has officially launched to provide organisations with a low-cost way of providing free, easy-to-access help for their customers across the UK. The tool’s AI matches vulnerable customers to a set of tailored, free support recommendations from over 75,000 service options across the charity sector and local government. The platform also…
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Debt resolution specialist DCBL has announced the appointment of Vicky Felton as Director of Operations. With over 25 years of industry leadership experience, Felton brings a wealth of knowledge to DCBL. During her distinguished career in telecoms, Felton spent time at O2 and Virgin before making the move to DCBL HQ in Runcorn. Felton has also…
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Virgin Media O2 has announced a new partnership with Money Wellness to further improve the support available to customers who may be experiencing financial difficulties. The partnership will enable Virgin Media O2’s agents to better support customers showing early signs of financial distress, for example through a Money MOT, which they can access either through…
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Debt management provider Lantern has recruited Neil Hardman as Business Development Manager. Hardman joined the company earlier this month, bringing with him a wealth of experience in the credit industry. He will support Lantern as it continues to scale up servicing operations and expand its client base in the next few years. Hardman will bolster the…
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Debt resolution company DCBL, has launched a new initiative which aims to empower its customers to make informed financial decisions and regain control over their finances. The year-long campaign aims to reduce financial stress among its customers and draws on 25 years of industry expertise, comprehensive market research, and cutting-edge technology. As part of its…
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Money Advice Scotland has announced that it has appointed Janine Rennie as our new Chief Executive Officer (CEO) replacing previous lead Peter Costello, who left the charity after a successful tenure to take up another post in the Scottish Third Sector. Rennie who commences her role in June, has a strong track-record of leading organisations…
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Debt charity, StepChange has announced that it is making a significant strategic investment in its new Growth and Innovation team, with the aim of ensuring the charity remains at the forefront of service development and partnerships working in a rapidly changing landscape. Leading this new phase of growth are three senior appointments with Lee Usher joins…
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Debt charity, StepChange has announced the appointment of Modaser Choudhary as its new Chief Financial Officer. Choudhary brings over 20-years’ multi-sector experience across financial services, consulting, the charity sector and higher education. He has most recently been working as interim Chief Financial Officer for Everyturn, a national mental health charity and Advance Northumberland, a large…
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IE Hub, the free online budgeting tool, has announced a new partnership with Healthy Homes Solutions (HHS) to support vulnerable and energy-inefficient households in the UK. This partnership aims to make it easier for anyone feeling vulnerable or households struggling with utility bills to access the resources they need to improve their situation, reduce their…
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