Newcastle Building Society appoints Customer Director

19th March 2018 Consumer Collections |

Newcastle Building Society has hired Stuart Miller as Customer Director. Miller joins from Monmouthshire Building Society, where he was director of distribution. Newcastle Building Society Chief Executive Andrew Haigh says: “We are continuing to invest in our Society’s infrastructure and services to ensure we’re providing everything that our customers expect of a modern financial institution.Stuart’s…

Read more

Experian to acquire ClearScore

16th March 2018 Consumer Collections |

Experian, the global information services company, has announced that it has agreed to acquire ClearScore. ClearScore is UK consumer organisation that matches individuals to personal financial products, offering free credit reports, scores and personal financial education, both online and through mobile devices. Brian Cassin, Chief Executive Officer of Experian said: “In acquiring ClearScore, we will take…

Read more

Teachers Building Society appoints new Chair

16th March 2018 Consumer Collections |

Teachers Building Society has announced the appointment of Julie Nicholson as its new Chair of the Board of Directors, succeeding current Chair, Roy Spragg, when he completes his term of office at the end of April. Julie will be officially appointed as Chair on 26 April 2018. Nicholson has been a Non-Executive Director at Reliance…

Read more

Money Advice Service appoints Interim Director of Financial Capability

16th March 2018 Consumer Collections |

The Money Advice Service has announced that Sarah Porretta is to be appointed the new Interim Director of Financial Capability The appointment was made by the Money Advice Service Board. Poretta was most recently Head of Financial Inclusion and Education at Lloyds Banking Group, where she led their work on financial capability, and is already…

Read more

Money Advice Trust launches creditor guide and training

15th March 2018 Consumer Collections |

The Money Advice Trust has launched a new e-learning course and an introductory guide to help creditor staff identify, understand and support customers who have a mental capacity limitation. The course has been developed in partnership with Argos Financial Services and can be tailored to creditor organisations across a range of sectors and in particular…

Read more

Ardent announces trio of senior appointments

14th March 2018 Consumer Collections |

Debt Collection Agency, Ardent Credit Services has announced that it has made three senior appointments as its long-term growth plan continues to yield results. Ruth Pointon has been appointed Collections Director, having previously worked as Head of Operations and latterly Client & Solutions Director for Akinika Debt Recovery. Shahaab Afzal (Shabby) has joined the company as…

Read more

Provenir and YapStone announce partnership

13th March 2018 Consumer Collections |

Provenir has announced the implementation of its risk decisioning and data sciences platform with YapStone, an international Payments-as-a-Service (PaaS) solution provider. To date, YapStone has implemented the Provenir decisioning engine for its Know Your Customer (KYC), Anti Money Laundering (AML), and fraud and risk assessments. Bruce Dragt, EVP of Product at YapStone said “YapStone maintains a…

Read more

Noble Systems acquires software specialist

13th March 2018 Consumer Collections |

Omnichannel contact centre technology specialist, Noble Systems has announced that it has completed the acquisition of FidoTrack, a specialist provider of cloud gamification software and services for call centres. Noble Systems will be re-branding the employee engagement products as Noble® Gamification. Over the coming months, Noble will be releasing “Fast Start” connectors that will allow existing…

Read more

Styles & Wood announces two new regtech contracts

9th March 2018 Consumer Collections |

Styles & Wood has announced that it has secured new contracts to deploy its Award-winning Arctick Governance Risk and Compliance RegTech solution to support two financial services firms. Artick won Best Regulatory Technology solution at the 2017 Credit & Collection Technology Awards. Go Car Credit Limited, a consumer motor finance lender, has chosen an off-the-shelf…

Read more

Experian announces simplification of personal loan application service

9th March 2018 Consumer Collections |

Experian has announced that it is introducing a new seamless process for loan applications, delivering significant time savings for consumers.  The new journey integrates the loan purchase experience into one place, with customers having to enter far fewer details because Experian’s data insights allows it to pre-populate the relevant information. As well as being given a…

Read more

FLA launches motor finance apprenticeship

8th March 2018 Consumer Collections |

The Finance & Leasing Association (FLA), working alongside employers in a Trailblazer group, has launched its Motor Finance Specialist apprenticeship to offer employment and training opportunities to those entering one of the UK’s fastest growing sectors. A new section on the FLA’s website provides all the necessary information that firms will need to get their…

Read more

Motormile Finance rebrands as Lantern

8th March 2018 Consumer Collections |

Debt purchaser, Motormile Finance UK (MMF) has announced that it will now be known as Lantern going forward. Since 2008, MMF have purchased more than 2 million accounts with a notional value of over £1bn. In 2015, the company underwent a significant transformation as a result of regulatory changes in the sector, which includes the implementation…

Read more

Welcom Digital launches new website

8th March 2018 Consumer Collections |

Welcom Digital has announced that it has launched a new and refreshed website.  In a statement, the company said “We’ve introduced a fresh look and feel to our website that better reflects our position as a forward-thinking FinTech business. The new site is easy to navigate and includes new content and features. These changes make it easier for…

Read more