Customer Insight and Analytics

Staffordshire and Black Country councils owed tens of millions

23rd July 2016 Consumer Collections |

Government figures reveal that tens of millions of pounds in unpaid council tax and business rates is owed to councils across the Black Country and Staffordshire. The figures owed are as follows: Walsall £20.3 million Sandwell £23.3 million Wolverhampton £14.7 million Dudley £8.7 million Cannock £6 million Stafford £4.4 million

Bailiffs, Government and Councils ranked most unfair in dealing with debt

19th July 2016 Consumer Collections |

A report by charity Stepchange has found that bailiffs, government departments and bailiffs are among the most unfair when dealing with people in problem debt. The report titled Creditor and debt collector conduct: What’s making debt problems worse? also found that some creditors are failing to take vulnerabilities such as depression and other ongoing mental health conditions into…

Mazars to acquire Corality Financial Group

15th July 2016 Consumer Collections |

Corality Financial Group are a financial modelling consultancy and training provider. The deal is due to complete in August.

Starling Bank gets banking licence

15th July 2016 Consumer Collections |

The Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) approved the new licence. The bank plans to launch in January 2017. The bank will offer a one account concept joining up consumer finances by linking up bank accounts, loans and credit cards in one place.

MPs decry ‘failed’ effort to stop UK property money laundering

13th July 2016 Consumer Collections |

https://www.theguardian.com/money/2016/jul/15/mps-decry-inadequate-efforts-stop-money-laundering-uk-property

Identity Fraud rises 52% in 2015

5th July 2016 Consumer Collections |

Cifas reveals that criminals target fraud victims aged under 30. The figure is up by 52% in 2015. The fraud figure for 2015 showed that 23,959 people aged 30 and under were victims of identity fraud. This is up from 15,766 in 2014, and is more than double the 11,000 victims in 2010.

Atom Bank and Phoebus Software agree deal

4th July 2016 Consumer Collections |

Atom Bank agrees 5-year deal Phoebus Software. Phoebus will service across Atom’s secured business lending and accounts propositions for residential portfolios.

Hat trick for 1st Credit as it achieves top customer rating

3rd July 2016 Consumer Collections |

Investor in Customers (IIC) awards 1st Credit a three star rating for ‘exceptional’ customer service for the third consecutive year.

4% fall in Serious tenant arrears as jobs boom

3rd July 2016 Consumer Collections |

Fewer tenants are falling into serious rent arrears thanks to the improving employment market, according to letting agents Your Move and Reeds Rains.

Poor Service results in Protest Debt

1st July 2016 Consumer Collections |

Research by Echo Managed Services suggests that consumers are purposely withholding payments as a result of poor customer service or billing issues. Full details of the report can be found here.

Callcredit Information Group acquires Numero

12th March 2016 Consumer Collections |

Callcredit Information Group acquires Numero in multi-million pound deal to accelerate the execution of its product development and software analytics strategy

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