Customer Insight and Analytics

Hat trick for 1st Credit as it achieves top customer rating

3rd July 2016 Consumer Collections |

Investor in Customers (IIC) awards 1st Credit a three star rating for ‘exceptional’ customer service for the third consecutive year.

4% fall in Serious tenant arrears as jobs boom

3rd July 2016 Consumer Collections |

Fewer tenants are falling into serious rent arrears thanks to the improving employment market, according to letting agents Your Move and Reeds Rains.

Poor Service results in Protest Debt

1st July 2016 Consumer Collections |

Research by Echo Managed Services suggests that consumers are purposely withholding payments as a result of poor customer service or billing issues. Full details of the report can be found here.

Callcredit Information Group acquires Numero

12th March 2016 Consumer Collections |

Callcredit Information Group acquires Numero in multi-million pound deal to accelerate the execution of its product development and software analytics strategy

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Customer Insight and Analytics

Hat trick for 1st Credit as it achieves top customer rating

4% fall in Serious tenant arrears as jobs boom

Poor Service results in Protest Debt

Callcredit Information Group acquires Numero

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