Credit Connect launches second Collections Technology Think Tank

1st January 2021 Consumer Collections |

Credit Connect Media has confirmed the date for its second Collections Technology Think Tank which will take place on Thursday 18th March. The event will focus on technological and innovational developments and strategies within collections. The Think Tank is a multi-session event that includes a diverse range of speakers and is set up so that…

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NatWest announces acquisition of Metro Bank mortgage portfolio

21st December 2020 Consumer Collections |

NatWest has that it has announced that it has entered into an agreement with Metro Bank to purchase its £3.1 billion mortgage portfolio in a deal that will see 13,000 customers transferred over to the lender. The £3.1 billion purchase price represents a 2.7% premium on the gross book value.   The portfolio consists of owner-occupied residential…

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Shawbrook Bank acquires £167m loan portfolio from RateSetter

18th December 2020 Debt Sale and Purchase |

Shawbrook Bank, a specialist lender to UK SMEs, has announced that it has completed an acquisition of RateSetter’s peer-to-peer funded development finance business with facilities totalling £167 million. The addition of the RateSetter business including the associated loan portfolio will add more than 100 new active clients to Shawbrook’s existing Development Finance customer base. The…

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European Commission publishes pandemic NPL strategy plan

17th December 2020 Consumer Collections |

The European Commission has today presented a strategy to prevent a future build-up of non-performing loans (NPLs) across the European Union, as a result of the pandemic crisis. The strategy aims to ensure that EU households and businesses continue to have access to the funding they need throughout the crisis. Banks have a crucial role…

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Hoist Finance rebrands Robinson Way and launches new service

8th December 2020 Consumer Collections |

The name Robinson Way, one of the oldest in the UK Collections industry, is to disappear eight years after the business was acquired by Hoist Finance. The company will become Hoist Finance UK. The move follows a strategy to unify and harmonize the company’s operating model across the 12 countries in which it operates as…

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Banks rank protecting reputation above price in appointing collection agencies

4th November 2020 Consumer Collections |

As UK banks consider the appointment of debt collectors to recover tens of billions of pounds of government-backed small business loans, other financial institutions across Europe are faced with a similar challenge, their next move will be driven by one overriding factor – protecting their image according to new research by Hoist Finance. A survey…

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Intrum appoints new President

19th October 2020 Consumer Collections |

European credit management specialist, Intrum has announced the appointment of Anders Engdahl as its new President and Chief Executive Officer. Current CEO Mikael Ericson who will leave the company after four years as President and CEO. At the same time, the Board has appointed Intrum’s current Chief Financial Officer Anders Engdahl as new President and…

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CSA urges members to increase dialogue and support for customers

16th October 2020 Consumer Collections |

The Credit Services Association (CSA) has urged its members to increase dialogue and support for customers in wake of a tough economic environment. The trade body says that regional and local lockdowns have now added to an already difficult economic environment increasing the burden of customers committed to keeping up with debt repayments and need…

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Online Think Tank highlights collections strategy discussions

1st October 2020 Consumer Collections |

Credit Connect’s hosted it’s first-ever Online Collections Technology Think Tank last week which saw collections strategies and the impact of the pandemic discussed by eleven collections professionals from a variety of industry sectors. The themes of business transformation, customer engagement, vulnerable customers, affordability, and open banking collections were discussed by panelists and Chair Vanessa Northam…

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Arrow Global appoints Group Chief Legal and Risk Officer

28th September 2020 Consumer Collections |

Arrow Global Group has announced the appointment of Martina Swart as Group Legal and Risk Officer. Swart will be responsible for legal and compliance, governance and risk management across the Group, replacing Stewart Hamilton who left the business recently. She will report directly to Lee Rochford, Group CEO, as part of Arrow’s executive management team.…

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Lowell announces leadership team appointments

21st September 2020 Consumer Collections |

Credit management services company,  Lowell has announced two changes to its UK leadership team. Kathryn Morgan joins Lowell as UK Customer Operations Director and Nick Ollard becomes UK Client Director, both join the UK Exco and report to UK Managing Director, John Pears. Morgan has a long and broad career in senior positions within the…

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Cabot announces new funding structure

1st September 2020 Consumer Collections |

Cabot Credit Management will be combined with US collections specialist Midland Credit Management it has been announced by the company’s parent company Encore Capital Group. The company says that it has taken important steps toward its goal of operational simplification and funding optimisation. Cabot Credit Management is one of Encore’s two primary operating units, which…

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Coalition calls for Government to help renters clear debt

28th August 2020 Consumer Collections |

As the ban on evictions ends in just over three weeks, six leading organisations representing tenants, landlords and letting agents have united to urge the government to provide financial help to private renters plunged into ‘Covid rent arrears’ through no fault of their own. The coalition, which includes Shelter, the National Residential Landlords Association, ARLA…

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