E.on to refund overcharged customers

Energy Provider E.on will refund it’s customers after it spotted a flaw in the way some meters are being read.  Around 600 of its customers – both homes and businesses – are affected.

Energy regulator Ofgem commented “Ofgem is aware that a very small number of gas customers are being incorrectly charged for their energy use and has taken fast action. Working with Energy UK, we’re ensuring suppliers take immediate and decisive action to identify affected customers. E.ON has done the right thing in coming forward. Ofgem is working with suppliers to ensure consumers don’t lose out. This includes suppliers setting out plans to redress their affected customers, and to reach a quick resolution.

Gillian Guy, Chief Executive of Citizens Advice responded to Ofgem’s statement. “Energy customers shouldn’t have to pay for the mistakes of suppliers. “Errors like this are unacceptable – accurate bills are vital to ensuring customers don’t have to pay over the odds for their energy. “Ofgem is right to call on suppliers to refund customers on any overpayments and companies should do this with urgency.”