Concerns as use of bailiffs to collect council tax passes 2.3m

14th November 2017 Consumer Collections |

The use of bailiffs to collect debts owed to local authorities in England and Wales has jumped by 14 percent in two years, according to new research by the Money Advice Trust. More than 2.3 million debts were passed to bailiffs by local authorities in 2016/17 according to the research, based on Freedom of Information…

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‘Growing debt burden’ on young people – FCA Chief

16th October 2017 Consumer Collections |

The Financial Conduct Authority’s (FCA) has warned of a pronounced build-up of debt among young people. In an interview with the BBC, FCA Chief Andrew Bailey has highlighted the ‘growing debt burden’ on young people. The warning, which follows a tour of visits by Andrew Bailey to debt charities including National Debtline, coincides with new…

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Energy Suppliers must do more to help consumers in debt

16th October 2017 Consumer Collections |

Suppliers must do more to help those in debt, Ofgem has said, as new research shows that customers are building up on average over £600 in unpaid bills on their gas and electricity accounts before suppliers step in to help them manage paying it back. Ofgem has published its annual report on how suppliers treat…

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Newcastle Council signs up to Collections Protocol

5th October 2017 Consumer Collections |

Newcastle City Council has signed up to the Citizen’s Advice Council Tax Protocol to show it will collect debt in a ‘fair and reasonable’ manner and offering support and advice to residents. The council’s cabinet member for resources, Councilor Veronica Dunn, said: ‘We have a duty to collect the tax but where people are in…

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CCUA Conference announces keynote speaker

29th September 2017 Consumer Collections |

The CCUA has announced that Shannon Salter, Chair of the Civil Resolution Tribunal of Canada as will be the keynote speaker at this year’s annual conference. This year’s CCUA Conference will be held on Tuesday 17th October at The Birmingham Council House in central Birmingham. THe CCUA said ”  We are delighted to welcome Shannon Salter,…

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One in six people have financial worries

19th September 2017 Consumer Collections |

The Money Advice Service has announced its 2017 over-indebtedness figures for the UK. This year’s report by the Money Advice Service and CACI reveals that 8.3 million (15.9%) people in the UK are living with a debt problem – the figures show a moderate increase from figures released in 2016 (15.4%). The statistics from the…

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Money Advice Trust to offer customer addiction support training

7th September 2017 Consumer Collections |

The Money Advice Trust has launched a new face-to-face training course designed to help creditor staff to better support customers affected by gambling, alcohol and substance addictions.  The course has been developed in partnership with the Royal Bank of Scotland and NatWest, and can be tailored to creditor organisations across a range of sectors. The…

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Ireland sees small fall in the number of debt judgments

10th August 2017 Consumer Collections |

There was a slight fall in the number of debt judgments recorded in the Ireland during the first half of the year, according to figures released today by Registry Trust. There were 1,117 judgments registered against consumers in the first six months of 2017, only one percent higher than the same period last year. But…

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Northern Irish debt judgements increase

9th August 2017 Consumer Collections |

The number of debt judgments in Northern Ireland increased during the first half of 2017 according to figures released today by Registry Trust. There were 4,101 small claims judgments in the first six months of the year, a year on year increase of 11 percent. The total value rose by 21 percent to £8.3m. The…

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Scottish debt decrees show small increase

9th August 2017 Consumer Collections |

There was a small increase in the numbers of decrees for debt against Scottish consumers during the first half of 2017, according to figures released by Registry Trust. In the first six months of 2017, 10,967 debt decrees were registered against consumers in Scotland, a four percent increase on the same period last year. The…

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FCA announces proposals to extend the Senior Managers Regime

26th July 2017 Consumer Collections |

The Financial Conduct Authority (FCA) has published proposals to extend the Senior Managers and Certification Regime (SM&CR) to almost all regulated firms. The new regime will essentially replace the Approved Persons Regime. The aim of the new regime is to reduce harm to consumers and strengthen market integrity by making individuals more accountable for their…

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New law will give Consumers more control over finance data and decisions

20th July 2017 Consumer Collections |

Consumers will have greater control over their bank data and financial decisions thanks to new laws coming into force in January. The government is bringing in a new regulatory regime for innovative FinTech firms which will transform the way people engage with their finances and make it possible to manage all of their finances at the…

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New toolkit helps creditors to support people who fall behind on payments

5th July 2017 Consumer Collections |

A new toolkit to bring consistency to the way creditors work with debt advice agencies when collecting repayments from people who are in debt has been launched by the Money Advice Service today. This is the first time that all major debt advice agencies and creditors have worked together to raise standards of creditor practice…

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