Noble Systems wins communications award

Omnichannel contact centre technology solution provider, Noble Systems has announced that TMC (a global integrated media company) has awarded Noble® Conversations Analytics 2.0 the Communications Solutions Product of the Year Award.

Commenting on the win Chris Hodges, Noble’s Senior VP Sales and Marketing, said “The ability to monitor conversations, both in real-time and post-call, is becoming increasingly important, particularly as more agents are working remotely. Proactive feedback and coaching can help keep agents connected and engaged, while maintaining the quality of customer service. Our Comparative Cloud makes it easier than ever to find the right phrases to use on customer interactions to get the best possible outcome – as well as those that should be avoided. We are excited to have this innovation recognised as a game-changer by TMC.”

Rich Tehrani, CEO, TMC. said“Congratulations to Noble Systems for being honoured with a Communications Solutions Product of the Year Award. Noble’s Conversations Analytics Insight is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from Noble in 2020 and beyond”.