Broadband, phone and media firms must inform customers about best deals

16th May 2019 Consumer Collections |

Broadband, phone and TV (Media) customers must be told when their contract is coming to an end, and shown the best deals available, under new rules announced today by Ofcom. Ofcom wants customers to be able to take advantage of choice in broadband, phone and TV, and get the best deals for their needs. This…

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Northern Ireland judgements hit record low

15th May 2019 Consumer Collections |

The number and total value of small claims judgments in Northern Ireland dropped to record lows in the first quarter of 2019 compared to the same period the previous year, according to figures released by Registry Trust. There were 1,750 small claims judgments in the first three months of 2019, 22 percent fewer than in…

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Second charge repossessions fall by 48%

14th May 2019 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q1 2019 was 24, 47.8% lower than in the first quarter of 2018. The rate of second charge mortgage repossessions (as a percentage of outstanding agreements) was 0.08% in the twelve months to March 2019.…

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Three in ten consumers spend more than they receive in income

14th May 2019 Consumer Collections |

Three in ten (28%) consumers ran a ‘deficit budget’ in the past month, spending more during the month than they received in income, according to new research from R3, the insolvency trade body, and ComRes. One in six consumers (17%) spent up to £100 more than they received in income over the past month; 7%…

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Jersey consumer debt judgements decrease

14th May 2019 Consumer Collections |

The number and total value of debt judgments in Jersey fell in the first quarter of 2019 compared to the same period 2018, according to figures released tby Registry Trust. There were 448 judgments registered in Jersey during Q1 2019, 17 percent fewer than in the first three months of 2018. The average value of…

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Report finds debt impact affects mental health

14th May 2019 Consumer Collections |

Free debt advice specialist, PayPlan, has surveyed its clients to find out how being in debt has impacted their mental health. The survey found that over 85% of clients reported that being in debt negatively impacted their mental health, reporting feelings of stress (91%), anxiety (84%) and depression (68%). Almost half of those surveyed visited…

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Treasury Committee says Banks can no longer ignore financial inclusion

13th May 2019 Consumer Collections |

The Treasury Committee has published a new unanimously-agreed Report on consumers’ access to financial services. The report says access to financial services and financial inclusion are issues of fundamental importance to the Treasury Committee, UK consumers, and also the functioning of the economy. Everyone can be vulnerable at some point, so financial inclusion matters to everybody,…

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Mortgage arrears figures remain at historic low

10th May 2019 Consumer Collections |

Homeowner mortgages in arrears figures remain at historically low levels according to the latest figures from UK Finance. The figures published reveal that there were 76,580 homeowner mortgages in arrears of 2.5 per cent or more in the first quarter of 2019, four per cent fewer than in the same quarter of 2018. Whilst the…

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Decrees against Scottish consumers fall by 28%

10th May 2019 Consumer Collections |

In the first three months of 2019, the number of decrees against Scottish consumers dropped by 28 percent, compared to the same period of 2018, according to figures released by the Registry Trust. During the first quarter of 2019, 5,253 debt decrees were registered against consumers. There was a 29 percent decrease in the combined…

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Target Group appoints Chief Commercial Officer

10th May 2019 Consumer Collections |

Business process outsourcing (BPO) and operational transformation provider, Target Group has announced the appointment of Stuart Anderson as Chief Commercial Officer. Anderson brings more than 30 years of experience in the financial services industry, including leading high-performance teams within the banking and insurance sectors and specialising in complex business services and transformational BPO. Anderson joins…

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Cabot Credit Management figures show further revenue growth

9th May 2019 Consumer Collections |

Debt purchaser, Cabot Credit Management has announced its latest financial results for three months ending 31st March 2019. Cabot’s adjusted earnings before interest, tax, depreciation and amortisation (EBITDA) show a 13% improvement whilst collections is performing at 101% of prior ERC forecasts. Ken Stannard, Chief Executive Officer, Cabot Credit Management, said “Cabot has continued to…

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Lenders account for 37% of Northern Irish debt judgements

7th May 2019 Consumer Collections |

New research analysis by The Registry Trust has found that lenders accounted for 37 percent of judgments, ahead of the government sector on 27 percent and housing bodies on six percent of debt judgment information in Northern Ireland during 2018. Uncategorised claimants (which include insurance brokers, debt collectors and personal claimants) made up a further…

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Government makes commitment to improving debt collection practices

7th May 2019 Consumer Collections |

The Fairness Group has issued a joint public statement as it sets out how the government will work with the advice sector to support vulnerable people and those in financial hardship. The Fairness principles are aligned to Financial Conduct Authorities (FCA) guidelines on Treating Customers Fairly. These Principles are embedded in the Cross Government Debt…

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