CSA appoints Senior Learning & Development consultant

28th November 2018 Consumer Collections |

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Zoe Dellow as its new Senior Learning & Development Consultant to further drive the CSA apprenticeship programme. Dellow will be working with members and the wider industry on the Association’s Learning & Development (L&D) initiatives to ensure a…

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Ofgem appoints Ovo Energy to take on Spark Energy’s customers

28th November 2018 Consumer Collections |

Ofgem has appointed Ovo Energy to take on Spark Energy Supply’s 290,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for the customers of Spark Energy Supply, which announced it was ceasing to be a supplier on Friday (23 November 2018). Separately, Ovo Energy has acquired Spark…

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Credit card spending increases by 12.1%

26th November 2018 Consumer Collections |

UK Finance has released its latest household finance update for October 2018 which has revealed that £11.3 billion of credit card spending in October was 12.1 percent higher than last October. Over the past twelve months, the outstanding level of credit card borrowing grew by 5.7 percent. Whilst personal borrowing through loans and overdrafts grew by…

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MOJ calls for evidence to review enforcement reforms

26th November 2018 Consumer Collections |

The Ministry of Justice (MOJ) has announced a call for evidence to review of enforcement agent (bailiff) reforms. The call for evidence asks about people’s experiences of the 2014 reforms which regulate how enforcement agents (bailiffs) operate and to end what it calls intimidating practices and to better protect vulnerable people. The consultation has been…

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Over three quarters of scottish council Universal Credit tenants are in rent arrears

26th November 2018 Consumer Collections |

More than 80 percent of North Ayrshire Council tenants on Universal Credit are in rent arrears. Responding to the news the local authority’s leader has branded the welfare policy a ‘tragedy’. Labour Council Leader Joe Cullinane said Universal Credit was pushing families into debt, which could lead to a sharp rise in poverty, hardship and anxiety. Since…

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Ofgem appoints Scottish Power to take on Extra Energy customers

26th November 2018 Consumer Collections |

Ofgem has appointed Scottish Power to take on supplying Extra Energy’s 108,000 domestic customers and 21,000 business customers. This follows a competitive process run by Ofgem to get the best deal possible for the customers of Extra Energy, which ceased trading on Wednesday. Scottish Power is offering Extra Energy’s customers a competitive tariff and will…

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Spark Energy ceases trading

23rd November 2018 Consumer Collections |

Spark Energy Supply, a domestic energy supplier with about 290,000 customers, has ceased trading in the energy supply market. Under Ofgem’s safety net, the energy supply of Spark Energy’s customers will continue as normal. The outstanding credit balances of domestic customers will be protected. Ofgem will choose a new supplier to take on Spark Energy’s…

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Money Statistics: November 2018

22nd November 2018 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for November 2018: Personal debt in the UK People in the UK owed £1.605 trillion at the end of September 2018. This is up from £1.560 trillion at the end of September 2017, an extra £870.78 per UK adult and £76.54 higher than the previous month. The average total…

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FCA proposes rent-to-own price cap

22nd November 2018 Consumer Collections |

The Financial Conduct Authority (FCA) has proposed to introduce a price cap on the rent-to-own (RTO) sector. The cap, subject to consultation, will come into force on 1 April 2019 providing protection for some of the most financially vulnerable people in the UK. Once in force, the changes are expected to save consumers up to £22.7m per…

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Energy company with nearly 130,000 customers ceases trading

21st November 2018 Consumer Collections |

Extra Energy, an energy supplier with about 108,000 domestic and 21,000 business customers, has ceased trading. It becomes the sixth energy company to cease trading this year. The other suppliers to cease trading this year were: Future Energy ( January) National Gas and Power (July) Iresa (July) Gen4U (September) Usio Energy (October) Under Ofgem’s safety…

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Target Group signs up to the Women in Finance Charter

21st November 2018 Consumer Collections |

Business process outsourcing and operational transformation provider, Target Group, has signed up to the Women in Finance Charter, an initiative from HM Treasury to build a more balanced and fair financial services industry. The charter sets out three principles to improve gender balance across all levels of financial services – committing firms to support the…

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Fewer judgements in Jersey

21st November 2018 Consumer Collections |

The number of debt judgments in Jersey fell by almost a third during the third quarter of the year compared to the same period of 2017, according to figures released today by Registry Trust. However the average value of judgments increased by 84 percent compared to the third quarter of last year. In Q3 2018,…

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Debt judgements in Northern Ireland at record low

21st November 2018 Consumer Collections |

The total number of defaults and small claims judgments issued in Northern Ireland during the third quarter of the year was 1,711, a historic low for any quarter, according to figures released today by Registry Trust. In the third quarter of 2018, the number of small claims judgments fell by 22 percent and the average…

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