Annual household bills have risen by over £550 in three years

11th January 2019 Consumer Collections |

Annual household bills have risen by over £550 in the past three years according to new findings from comparethemarket.com– increasing three and a half times faster than inflation over the same period. The new research, which analyses the average cost of energy, home and motor insurance since 2015 has shown a relentless rise in bills for…

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Arvato Financial Solutions appoints new CEO

11th January 2019 Consumer Collections |

Arvato Financial Solutions (AFS) has appointed a new CEO for the UK market Debbie Nolan, who has spent the last one and a half years as Commercial Director for AFS will take up the position with immediate effect. Arvato Financial Solutions provides professional financial services to renowned international brands as well as respected local businesses.…

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Webinar to explore collections optimisation

10th January 2019 Consumer Collections |

A new webinar taking place on Wednesday 30th January at 12pm GMT will explore how consumer debt collections can be optimised. The webinar presented by Lightico will explore how consumer debt collections can be optimised for 2019 and beyond. The webinar will analyse key insights gleaned from 100,000 collection calls and present practical, provenly effective advice…

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TSB partners with Metropolitan Police to fight against fraudsters

10th January 2019 Consumer Collections |

TSB has announced a new £200,000 partnership with the Metropolitan Police (Met) to step up the fight against fraud and hunt down the criminals that sit behind it. Fraud is now one of the most common crimes in the UK and the financial impact to consumers is huge with over £2 million lost every day^.…

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New credit & collections industry careers site launches

10th January 2019 Arrears and Recoveries |

A new industry careers site for the credit industry and collections industry has been launched by Credit Connect Media. The website is a careers platform which aims to connect the UK’s top credit and collections industry talent with the best career options. Credit-connection.co.uk is an industry careers website sharing the latest job vacancies and a training course…

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‘Fair and robust’ CIVEA responds to latest Citizens Advice bailiff report

9th January 2019 Consumer Collections |

Bailiffs are not being held to account when they break the rules because the complaints system is complicated and intimidating, according to new research from Citizens Advice. Figures obtained by Citizens Advice from the Ministry of Justice show just 56 complaints were made through a court-based process introduced as part of the bailiff reforms in…

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Government cuts force bereaved families into funeral poverty

9th January 2019 Consumer Collections |

New data obtained by Royal London reveals nearly a third of public health funerals carried out were as a result of bereaved families being unable to afford the cost of a funeral. A public health funeral is held by a local authority if the deceased has no family or the family are unable or unwilling…

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Council writes off £77,000 of debt

9th January 2019 Consumer Collections |

Stafford Borough Council is set to write-off business rate and tax debts worth more than £77,000. The authority’s cabinet agreed to write off eight cases at a meeting last Thursday. A cabinet report said that there were five council tax cases totalling £22,037.64 and three business rate cases totalling £55,027. Councillor Ken Williamson, cabinet member for…

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Energy firm ceases trading after new customers ban

8th January 2019 Consumer Collections |

Economy Energy, an energy supplier with about 235,000 domestic customers, has ceased to trade, this follows last week’s news that it had been by banned by Ofgem from taking new customers. Under Ofgem’s safety net, the energy supply of Economy Energy’s customers will continue and prepayment meters can be topped up as normal. The outstanding credit…

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​Pay.UK welcomes Atom Bacs member

8th January 2019 Consumer Collections |

Atom bank has joined Pay.UK-owned Bacs Payment Schemes (Bacs), which processes nearly six-and-a-half billion transactions a year worth £4.9 trillion. App-based Atom is the fourth payment service provider (PSP) in under 12 months to sign up to Bacs, reinforcing the continued relevance of established payment options Direct Debit and Bacs Direct Credit. Paul Horlock, chief…

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StepChange appoints new Chair

7th January 2019 Consumer Collections |

StepChange Debt Charity has announced that John Griffith-Jones will chair the charity from 7 January, following the resignation of Sir Hector Sants last October on his appointment as the Chair of the new Single Financial Guidance Body. Chris Stern has been acting as interim Chair of StepChange Debt Charity for the past three months. John…

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Newcastle Building Society appoints Chief Financial Officer

7th January 2019 Consumer Collections |

Newcastle Building Society has appointed David Samper as Chief Financial Officer. An accomplished strategic leader with over 20 years’ experience as a chartered accountant, Samper has held senior roles across a number of multinational organisations in the UK and abroad, including  RBS, Ulster Bank, and most recently at Sainsbury’s Bank as its interim Chief Financial…

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Survey predicts that businesses will benefit from Open Banking by 2020

7th January 2019 Consumer Collections |

Three-quarters (74%) of businesses in the UK surveyed by Centtrip, the international payments, treasury management and foreign-exchange specialist, believe they will benefit from Open Banking within two years. Introduced in January 2018, Open Banking was designed to give customers and companies control of their financial data, enabling them to view it in one place. It…

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