Credit, Collections & Insolvency News
New research by Age UK has found that 3.4 million (28%) pensioners, more than one in four, are struggling financially, and nearly half of them have been struggling for three years or more. Notably, a fifth (22%) of those struggling, equivalent to 740,000 aged 66+ said they have been struggling financially for more than five…
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A new study released by Money Advice Liaison Group (MALG) and AI firm Wyser has outlined how generative AI could reshape the UK’s regulated debt advice landscape, if deployed with precision, humility and human oversight. The new research funded by the Money & Pensions Service (MaPS) highlighted the deep structural complexities, widespread vulnerability and a…
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A survey of 2,000 UK consumers found a clear generational divide in financial literacy, with 18-24-year-olds consistently less confident and less informed than older age groups on how credit works according to research by Creditspring. Just 45% of young adults said they understand what ‘APR’ means, compared with 67% of over-55s. Fewer than half (46%)…
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New research from debt management firm Lowell has revealed that on average, it takes families until mid-April (3.8 months) to clear their festive debt. The survey found that 74% of UK families relied on credit cards and Buy-Now-Pay-Later schemes to help cover the cost of Christmas. While some families have the luxury of being able…
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Consumer confidence has fallen to its lowest level since October 2023, according to the GfK consumer confidence index, which dropped four points to minus 25. This decline marks the third consecutive month of falling confidence and the largest drop since April 2025. The deepening concern was driven by perceptions of the UK economy, with a…
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Latest analysis has found that enforcement agents signposted thousands of people in financial difficulty to specialist advice through an online support hub within the first year of its launch. The CIVEA-NSN Support Hub was set up by the National Support Network (NSN), in partnership with the Civil Enforcement Association (CIVEA), wad launched to help people…
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New official figures published by Accountant in Bankruptcy (AiB) show a marked deterioration in both personal and corporate financial distress across Scotland in the first quarter of 2026, with insolvencies rising significantly compared with the same period a year ago. There were 2,003 personal insolvencies, encompassing bankruptcies and protected trust deeds, in the January to…
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Billpayers are set to benefit from a stronger energy regulator, under reforms of its remit set out by the Government. The transformation will empower the energy regulator, Ofgem, to ensure energy consumers are treated fairly, including measures to guarantee good market practice. This is the first major update to Ofgem’s scope since the regulator was…
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While the use of AI in payments management continues to grow, the UK is proving slower to adopt AI solutions than its European peers, with skills gaps and regulatory uncertainty slowing progress according to new research by Intrum. Intrum’s European Payment Report, based on a survey of over 8,000 businesses in 20 markets, is produced…
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Consumer confidence declined by three percentage points during the first quarter of 2026 to reach its lowest level since Q3 2023, according to the latest Deloitte Consumer Tracker. The fall in confidence, based on responses from 3,200 UK consumers aged 18+, was also the biggest quarterly drop since Q1 2022. Overall confidence was also down…
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Latest monthly statistics from the Insolvency Service have shown that business insolvencies and personal insolvencies rose in Northern Ireland in March 2026. The data showed that there were 35 company insolvencies registered in Northern Ireland, 21% higher than in March 2025. The insolvencies comprised of 25 compulsory liquidations, nine CVLs and one CVA. There were…
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Latest monthly figures from the Insolvency Service for England & Wales have indicated that personal insolvencies increased by 3% when compared to February 2026 and 30% higher than in March 2025, totalling 12,252 personal insolvencies The insolvencies consisted of 654 bankruptcies, 4,523 debt relief orders (DROs) and 7,075 individual voluntary arrangements (IVAs). T The 7,075 IVAs registered…
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The Credit Services Association (CSA) has set out ten challenges for how public sector recoveries and collections could evolve, to better support people in financial difficulty and improve outcomes for taxpayers. The new paper, published by the CSA, is titled ‘Ten key discussions in the debate around modernising public sector collections.’ The trade body for…
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