Carrington Dean expands business

18th January 2017 Consumer Collections |

The Carrington Dean Group has become the first full service debt advice and solutions business in Scotland to receive Financial Conduct Authority (FCA) authorisation, . Carrington Dean Chief Executive Peter Dean  said “Vulnerable people seeking debt advice need to be able to trust they are dealing with an ethical and expert firm that will always put…

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Vanquis reveals 9% customer growth

18th January 2017 Consumer Collections |

As part of Provident Financial Group results, the Vanquis Bank division has revealed a 9% rise in customer growth. Here is an overview of the Group’s results on trading for the financial year ended 31 December 2016, ahead of its preliminary results for the year which will be announced on 28 February 2017. Vanquis Bank: delivered fourth…

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Ofcom fines EE £2.7million for overcharging customers

18th January 2017 Consumer Collections |

EE has been fined £2.7 million by Ofcom for overcharging tens of thousands of its customers. The penalty is the result of an investigation into the mobile phone provider, which found that the company broke a fundamental billing rule on two separate occasions. First, EE customers who called the company’s ‘150’ customer services number while…

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£89 million funeral bill in January due to lack of provision

18th January 2017 Consumer Collections |

January is the month of the most registered deaths and the highest funeral bills of the year according to latest figures released by SunLIfe. The month always sees more registered deaths than any other time of the year, with 47,336 in the first four weeks of 2016; 17% more than the rest of the year. And…

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Financial difficulty ahead as inflation increases

17th January 2017 Consumer Collections |

The Office for National Statistics (ONS) has published UK consumer price inflation statistics for December 2016, which show that inflation rose by 1.6 percent in the year to December 2016, compared with a 1.2 percent rise in the year to November. Commenting on the statistics Joanna Elson OBE, chief executive of the Money Advice Trust,…

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Lindorff Group announces Aktua management change

17th January 2017 Consumer Collections |

Alejandro Zurbano, currently Managing Director of Lindorff Spain, has been appointed leader of a combined management and service organisation of Aktua and Lindorff Spain. Zurbano becomes the country manager of the total business of Lindorff Group in Spain. Zurbano will be in charge of leading the organisational integration process following the acquisition of Aktua by Lindorff in…

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Over 6 million have been a victim of financial fraud

17th January 2017 Consumer Collections |

Over a third (34%) of Brits are worried about falling victim to fraud, according to new research.  The poll* also found that 12% of UK adults (5.9 million people) have already been a victim of a financial fraud, while one in ten said that at least one of their online accounts has been hacked. The…

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Money Advice Trust appoints new board Trustees

16th January 2017 Consumer Collections |

The Money Advice Trust has appointed Adrian Keasey and Anna Bennett to its Board of Trustees as of January 2017. With over 25 years of experience in ICT, Keasey also serves as a member of the charity’s grants committee. Currently focusing on the transformation of global business models at Fujitsu, Adrian has previously held a range…

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25% of card payments are contactless

16th January 2017 Consumer Collections |

A quarter of all card transactions are now made via contactless, new figures from The UK Cards Association show. 325 million purchases were made using contactless debit and credit cards in November 2016, accounting for 25 per cent of all card payments in the month. The rise in contactless payments led to a record £2.9 billion…

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Counting the cost of Christmas in the “longest month”

16th January 2017 Consumer Collections |

New research from Lloyds Bank reveals Britons spent an average of £465 each on Christmas 2016, with a majority admitting to not making an overall budget. Moreover, one-in-ten (11%) respondents spent over £1,000 over the festive period, while almost one in five (17%) of those with children in their household admitted to spending more than £1,000.…

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Debt advice demand increases as January’s credit card bills arrive

16th January 2017 Consumer Collections |

Demand for debt advice is surging this January, according to new figures from National Debtline,.  The news comes as many credit card bills begin to arrive through letterboxes this week. Calls to National Debtline in the first eight working days of 2017 are up 17 percent compared to the same period in January 2016, with…

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Bank of England’s latest Credit Conditions survey

16th January 2017 Consumer Collections |

The Bank of England has released it’s latest Credit Conditions results. This quarterly survey of bank and building society lenders is an input to this work.  Lenders are asked about the past three months and the coming three months.  The survey covers secured and unsecured lending to households; and lending to non-financial corporations, small businesses, and…

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Consumer new car finance increases by 7% in November

13th January 2017 Consumer Collections |

New figures released today by the Finance & Leasing Association (FLA) show that new business in the point of sale (POS) consumer new car finance market grew 13% by value and 7% by volume in November, compared with the same month in 2015. The percentage of private new car sales financed by FLA members through…

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