Secure Trust Bank Mortgages and Optima Legal announce partnership

Secure Trust Bank’s new Mortgage team will work with Optima Legal to ensure that new mortgage instructions are dealt with as quickly and smoothly as possible for their customers, with Optima utilising a number of communication channels, including an online remortgage portal, SMS, email, post and direct access to a case manager, to ensure each interaction can be tailored to the needs of Secure Trust Bank’s customers.

Esther Morley, managing director at Secure Trust Bank Mortgages, said: “Our new partnership with Optima Legal has put us in a much stronger position to increase market share as well as entering new markets. The firm has established itself over many years as the go-to legal services provider for both traditional and specialist mortgage lenders, so we’re confident that its solutions will help us to write more complex cases, more easily. The fact that Optima deal directly with mortgage borrowers will ultimately boost excellence and consistency, resulting in far better outcomes for our customers.”

Mark Tosetti, director of corporate development at Optima, added: “We have assisted lenders for a number of decades in delivering high quality legal remortgage services and are increasingly supporting new entrants into the remortgage market, ensuring they benefit from our vast experience, knowledge and unique understanding of the customer journey. We are delighted to further continue these alliances by partnering with Secure Trust Bank to support their entry into the remortgage market.”