GDPR creates job opportunities for technology and legal experts

12th June 2018 Consumer Collections |

Latest statistic by Recruitment specialist Morgan McKinley suggests that GDPR has created a huge amount of job opportunities for technology and legal experts. Hakan Enver, Managing Director, Morgan McKinley Financial Services. “Hiring in technology, compliance and legal departments was astronomical. The new rules have meant huge changes for companies in the way that data is…

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CSA confirms programme for annual conference with key focus on technology

8th June 2018 Consumer Collections |

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the full programme for this year’s UK Credit and Collections Conference (UKCCC), including a keynote address by Romana Pearson, Head of Consumer Credit at the Financial Conduct Authority (FCA). The conference is divided into morning and afternoon…

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Fico and Equifax launch lenders affordability solution

7th June 2018 Consumer Collections |

Fico and Equifax have announced that they have launched a new risk and affordability decision Suite, which uses advanced predictive analytics to assess a consumer’s repayment risk as well as their ability to afford new credit. The partnership was announced at the Money20/20 Europe conference in Amsterdam. The Risk and Affordability Decision Suite is designed…

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New Open Banking Expo launches

6th June 2018 Consumer Collections |

A new Open Banking Expo is set to be launched which aims to bring together a cross-section of the UK’s brightest minds to put the second payment services directive (PSD2) under the spotlight and encourage financial services – and other industry sectors – to embrace the new legislation in order to drive product innovation and…

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70% consumers think use of bots is acceptable customer service

5th June 2018 Consumer Collections |

Over two-thirds (70%) of consumers think the use of bots programmed to respond like agents is acceptable in customer service, according to a new report titled ‘Customer engagement – the road to 2020’, commissioned by West’s Unified Communications Services. This shows that consumers are happy to move to digital from voice if it is convenient,…

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Digital innovation reshaping customers’ financial services experience

23rd May 2018 Consumer Collections |

UK Finance has published a new report in association with EY which indicates that today’s social media savvy consumer taking advantage of more banking webchat services than ever before. The Way We Bank Now report, reveals that the popularity of services such as Twitter, Facebook Messenger and WhatsApp, is encouraging banks to invest in similarly fast and…

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Speed and scale of digital financial services highlights new risks

22nd May 2018 Consumer Collections |

The speed and scale of digital transformation within the financial services industry is contributing to the emergence of new non-financial risks, according to a new report Sustainable Financial Services in the Digital Age, a joint report from UK Finance and Parker Fitzgerald, comes only days ahead of the introduction of the General Data Privacy Regulation (GDPR) and…

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Equifax and HSBC launch live open banking credit application solution

18th May 2018 Consumer Collections |

HSBC has created the first live use case of open banking for credit applications using the InterConnect platform from Equifax. The solution will facilitate quick affordability assessments by allowing individuals to submit their bank transaction information electronically, in less than five minutes, during an application for credit. Each submission is presented directly to HSBC UK…

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HSBC and consents.online enters into AISP agreement

17th May 2018 Consumer Collections |

Account Information Service Provider (AISP), consents.online, a subsidiary of leading bank data analytics platform, AccountScore, has entered into an agreement with HSBC to provide it with access to the transaction data of consumers from other organisations under the UK’s Open Banking programme. In addition, HSBC UK will utilise consents.online’s leading consent management architecture whereby the…

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Qualco appoints Business Development advisor

9th May 2018 Consumer Collections |

Panel and asset management software and analytics specialist Qualco has appointed Richard (Dicky) Davies as Business Development advisor. Davies joins Qualco with a wealth of experience in both the management and growth of major consumer finance portfolios in the UK financial services sector. He previously held senior business development positions in Barclaycard and Visa Europe,…

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FCA report calls for mortgage innovation

4th May 2018 Consumer Collections |

The Financial Conduct Authority (FCA) has published its interim report into the mortgage market. The FCA found that competition in the mortgage market is working well for many people. The FCA has identified a number of ways in which the market could work better for some people. The FCA’s proposals are particularly aimed at helping…

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Judges confirmed for the Credit & Collections Technology Awards

3rd May 2018 Consumer Collections |

The Credit & Collections Technology Awards has confirmed the judges for the 2018 event. Launched in 2017, the second annual awards seek to recognise excellence in credit and collections technology. The judging panel includes industry association leaders whose expertise includes specialisms from a diversity of different backgrounds, this ranges from consumer and business commercial through to lending and collections.…

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Government backs technology section with AI industry multi million investment

27th April 2018 Consumer Collections |

More than 50 leading businesses and organisations have contributed to the development of a £1 billion deal to put the nation at the forefront of the artificial intelligence industry, featuring almost £300 million of new private sector investment. The deal between government and industry, announced by Business Secretary Greg Clark and Digital Secretary Matt Hancock…

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