Credit, Collections & Insolvency News
Contact centre specialist, Noble Systems, has announced the release of Noble Conversations Analytics, a native speech analytics application for the Noble Contact Centre platform. Speech Analytics helps companies improve service and performance by mining the data from customer interactions to see trends, identify best practices, manage compliance, and gain deeper insight into contact centre, customer, and…
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Identity intelligence specialist GB Group has announced its latest financial results. In a statement, the company said it expects to report a 53% improvement on its operating profit. In a trading update ahead of its final results in June, the Chester-based business said it anticipates operating profits of £26m for the year to March 31,…
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The proliferation of new payment methods, e-wallets, and blockchain cryptocurrencies has allowed cheap and rapid payments for everything from holiday cash to business to business transfers. However, this boon is part and parcel of the new ‘trust economy’ and it is not risk-free. Businesses will have to intelligently respond to the increased hazards posed by…
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A Cardiff-based fintech start-up has strengthened its team with the appointment a new board Director. James Snow is joining SamePage Group as a Board Director. Previously Group Sales Director at Target Group and CEO of the company’s Loan Servicing business, Snow has over 25 years of experience in the sector. With a background in B2B…
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More than a quarter (30%) of finance professionals believe that blockchain technology has the ability to offer enhanced data security in their organisation, while over half (51%) are confident that their organisation will be working with smart contracts incorporated in blockchain by this time next year. These findings come from a study of more than…
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Over 10% of consumers would prefer to take legal advice from robots according to a new report by Reboot Digital Marketing who analysed findings from Mindshare, The report surveyed more than 6,000 individuals from across the UK to see whether they would prefer robots or humans in eight different occupations/scenarios. The report found that when…
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The Credit Services Association (CSA), has announced the first of the major sponsors for the 2018 UK Credit and Collections Conference (UKCCC), which this year moves to Crowne Plaza, Stratford Upon Avon. Conexus Recovery and Field Services, which has clients across the banking, utilities, retail and debt purchasing sectors, is returning as a sponsor and…
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Clockwise Credit Union has announced an Open Banking partnership with TrueLayer, providing of bank account API’s, to improve access to finance for its members. The innovative new partnership utilises the opportunities provided by Open Banking to allow Clockwise to access member bank account data in order to make more efficient and secure loan assessments. This…
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The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, is to host the Credit and Collections Technology Awards at this year’s CSA Gala Dinner on 13 September. The co-branded event, which will form part of the CSA’s UK Credit and Collections Conference (UKCCC), reflects the Association’s growing recognition…
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Provenir has announced the implementation of its risk decisioning and data sciences platform with YapStone, an international Payments-as-a-Service (PaaS) solution provider. To date, YapStone has implemented the Provenir decisioning engine for its Know Your Customer (KYC), Anti Money Laundering (AML), and fraud and risk assessments. Bruce Dragt, EVP of Product at YapStone said “YapStone maintains a…
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Omnichannel contact centre technology specialist, Noble Systems has announced that it has completed the acquisition of FidoTrack, a specialist provider of cloud gamification software and services for call centres. Noble Systems will be re-branding the employee engagement products as Noble® Gamification. Over the coming months, Noble will be releasing “Fast Start” connectors that will allow existing…
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UK consumers are being put at risk of fraud because banks are “seriously lagging behind international competitors” when it comes to security according to new research by GBG. The research also finds that UK financial services organisations are failing to invest and not keeping up with digital investment seen in other sectors. While other countries…
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Welcom Digital has announced that it has launched a new and refreshed website. In a statement, the company said “We’ve introduced a fresh look and feel to our website that better reflects our position as a forward-thinking FinTech business. The new site is easy to navigate and includes new content and features. These changes make it easier for…
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