Credit & Collections Technology Awards 2018 finalists revealed

14th August 2018 Consumer Collections |

The finalists for Credit Connect’s second annual Credit & Collections Technology Awards 2018, the UK’s celebration of tech innovators in credit and collections, have been revealed. The Credit & Collections Technology Awards, organised by Credit Connect, brings together credit and collections technology executives to honour the industry’s leading players across 18 categories.  The Technology focused-Awards scheme seeks…

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FCA to explore opportunities for Global Financial Innovation Network

8th August 2018 Consumer Collections |

The Financial Conduct Authority (FCA), in collaboration with 11 financial regulators and related organisations, has announced the creation of the Global Financial Innovation Network (GFIN), building on the FCA’s proposal earlier this year to create a ‘global sandbox’. The network will seek to provide a more efficient way for innovative firms to interact with regulators,…

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Target and Telrock announce partnership

5th July 2018 Consumer Collections |

Business process outsourcing specialist Target Group and digital engagement specialist Telrock have announced a collections solutions partnership agreement. As part of its broader business process outsourcing and transformation services, Target Group provides cost-effective and compliant outsourced collections services to a number of UK banks, utility companies and other credit providers. With growing demand for solutions…

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TDX Group announces two new director appointments

26th June 2018 Consumer Collections |

Data specialist TDX Group has announced two new appointments, James Connolly joins as UK Business Development Director and Paul Eddie as UK Sales Director. James Connolly will lead TDX Group’s asset sale services. With over 20 years of industry experience, Connolly will focus on the collections and recoveries lifecycle across lending, retail, water and debt…

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Experian secures FCA Open Banking accreditation

21st June 2018 Consumer Collections |

Credit reference agency, Experian has announced that it can now offer Open Banking and PSD2 (Payment Services Directive 2) services to enable the exchange of bank account information between people and organisations. The FCA has given it permission to operate as an Account Information Services Provider (AISP). The accreditation allows Experian to help people and…

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SmartSearch launches AML app

20th June 2018 Consumer Collections |

Anti-money laundering (AML) specialist SmartSearch has launched a fully integrated app which allows AML checks to be carried out remotely. SmartAML is able to electronically verify all documents remotely, with the same capabilities as the full SmartSearch verification platform. This means users can carry out instant AML checks when they are in a client’s home or…

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Debit card payments now used more than cash

18th June 2018 Consumer Collections |

The popularity of contactless payments, online shopping and smartphones is having a significant effect on how we manage our money and pay for things, leading to debit cards overtaking cash as the most frequently used payment method in the UK, according to the latest research from UK Finance. The latest UK Payment Markets report shows…

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GDPR creates job opportunities for technology and legal experts

12th June 2018 Consumer Collections |

Latest statistic by Recruitment specialist Morgan McKinley suggests that GDPR has created a huge amount of job opportunities for technology and legal experts. Hakan Enver, Managing Director, Morgan McKinley Financial Services. “Hiring in technology, compliance and legal departments was astronomical. The new rules have meant huge changes for companies in the way that data is…

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CSA confirms programme for annual conference with key focus on technology

8th June 2018 Consumer Collections |

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the full programme for this year’s UK Credit and Collections Conference (UKCCC), including a keynote address by Romana Pearson, Head of Consumer Credit at the Financial Conduct Authority (FCA). The conference is divided into morning and afternoon…

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Fico and Equifax launch lenders affordability solution

7th June 2018 Consumer Collections |

Fico and Equifax have announced that they have launched a new risk and affordability decision Suite, which uses advanced predictive analytics to assess a consumer’s repayment risk as well as their ability to afford new credit. The partnership was announced at the Money20/20 Europe conference in Amsterdam. The Risk and Affordability Decision Suite is designed…

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New Open Banking Expo launches

6th June 2018 Consumer Collections |

A new Open Banking Expo is set to be launched which aims to bring together a cross-section of the UK’s brightest minds to put the second payment services directive (PSD2) under the spotlight and encourage financial services – and other industry sectors – to embrace the new legislation in order to drive product innovation and…

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70% consumers think use of bots is acceptable customer service

5th June 2018 Consumer Collections |

Over two-thirds (70%) of consumers think the use of bots programmed to respond like agents is acceptable in customer service, according to a new report titled ‘Customer engagement – the road to 2020’, commissioned by West’s Unified Communications Services. This shows that consumers are happy to move to digital from voice if it is convenient,…

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Digital innovation reshaping customers’ financial services experience

23rd May 2018 Consumer Collections |

UK Finance has published a new report in association with EY which indicates that today’s social media savvy consumer taking advantage of more banking webchat services than ever before. The Way We Bank Now report, reveals that the popularity of services such as Twitter, Facebook Messenger and WhatsApp, is encouraging banks to invest in similarly fast and…

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