TruNarrative and ieDigital digital transformation partnership

TruNarrative and ieDigital have agreed to join forces to facilitate digital transformation and provide cutting edge customer onboarding and monitoring processes, reducing account opening time to less than four minutes.

TruNarrative provides a platform for compliance, customer onboarding and financial crime prevention whilst ieDigital delivers interactive solutions, to banks, building societies, consumer finance, motor finance and retail firms, facilitating digital transformation and improving customer experience.

Financial institutions will be able to access TruNarrative’s cutting edge financial crime prevention, compliance and onboarding through ieDigitals platform.

The partnership delivers firms the ability to build bespoke and complex customer journeys in no code cloud-based environments, for secure, compliant, low friction customer onboarding and monitoring.

Jerry Young, CEO of ieDigital, said “Our new partnership with TruNarrative means both companies can benefit from a mutual approach to improving the process of the entire customer onboarding journey. This results in happier customers who can create new account openings in less than four minutes. Interact is already established as a digital banking platform for customer onboarding, self-servicing, retention and engagement. With TruNarrative as a technology partner, we can reach new heights by offering the highest standards of innovation around ID verification, KYC and screening. Not only do we share a vision of a robust approach to enhancing multiple levels of security,  we share a desire to create a frictionless digital world for customers.”

John Lord, CEO at TruNarrative, said “Our plan to transform how technology tackles financial crime compliance is well under way, and our partnership with ieDigital is a huge step in that journey. Together, we will provide standout fraud and verification tools that enable Interact customers to enhance every facet of compliant onboarding, with the peace of mind that the TruNarrative interface delivers.”