Payment Systems Regulator announces plans to protect payment scam victims

1st March 2018 Consumer Collections |

The Payment Systems Regulator has announced the outcome of its consultation on introducing a contingent reimbursement model for victims of authorised push payment (APP) scams. An industry code will be in place by September 2018, paving the way for victims of APP scams to have better protection. The consultation, which ran from November 2017 to January 2018,…

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Provident Financial confirms £300m rights issue

28th February 2018 Consumer Collections |

Provident Financial has confirmed it is looking to raise around £300m to shore up its finances and meet the costs of FCA investigations into its credit card and car finance arms. As part of its latest company results Provident said its Moneybarn division continues to cooperate with the FCA in its ongoing investigation into affordability,…

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FCA announces new credit card rules

27th February 2018 Consumer Collections |

The Financial Conduct Authority (FCA) has today published its final policy statement on new rules for the credit card market. The FCA estimates the changes will save consumers between £310 million and £1.3 billion a year in lower interest charges. The new rules come into force on 1 March 2018, but firms have until 1…

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FCA fines Vanquis £1.9m

27th February 2018 Consumer Collections |

The Financial Conduct Authority (FCA) has announced that it has imposed a fine of £1,976,000 on credit card lender, Vanquis, for failing to disclose the full price of an add-on product, called Repayment Option Plan (ROP).  The firm will also repay an estimated £168,781,000 in compensation which constitutes the amount of the charges not disclosed…

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Card spending rises by 5.8%

26th February 2018 Consumer Collections |

UK Finance has published its latest lending figures for 2018 that spending on cards was 5.8 percent cent higher than in January 2017, although higher repayment levels meant that the pace of borrowing saw little change, growing at 4.8 per cent annually. Commenting on the data, Eric Leenders, Managing Director, Personal Finance at UK Finance said: “January…

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Money Statistics: February 2018

20th February 2018 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for February 2018: Personal debt in the UK People in the UK owed £1.572 trillion at the end of December 2017. This is up from £1.512 trillion at the end of December 2016 – an extra £1,105.77 per UK adult. Per adult in the UK that’s an average…

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Consumer finance increased 6% in 2017

9th February 2018 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) show growth of 6% in consumer finance new business in 2017. New business in December 2017 increased by 1% compared with the same month in 2016. Credit card and personal loan new business together grew by 6% in 2017, while retail store and online credit…

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Millions struggling with mountain of credit card debt

8th February 2018 Consumer Collections |

British consumers are increasingly struggling to cope under an ever-growing mountain of credit card debt, according to new research by the New Economics Foundation (NEF) think-tank. Using data from the Financial Conduct Authority, R3 and its own modelling, NEF finds that credit card debt is increasingly becoming as unmanageable as payday lending debt was for…

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Debt used as a way to maintain spending power

6th February 2018 Consumer Collections |

New data research by onefourzero and GK analysing the credit market has found that consumers now use debt to maintain their spend power. The report analysed demand data for credit cards and overdrafts, and found that reliance on consumer credit has become the new normal; British consumers are borrowing more now than ever before. What was…

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CMA banking overdraft alert rule begins

2nd February 2018 Consumer Collections |

Today marks the start of a UK rule change required by the Competition and Markets Authority (CMA) as part of its Retail Banking Investigation which means that banks must now set up an alert system which will help their customers avoid unnecessary charges. During an investigation, the CMA found that banks receive around £1.2 billion a…

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60% of UK borrowers do not know their personal loans interest rate

31st January 2018 Consumer Collections |

New research from Mintel has found that the majority of unsecured loan borrowers are living in ignorance as three in five Brits (60%) admit they are unaware of the interest rate being charged. More figures suggest 74% of Brits aged 45-64 with structured personal loans say they do not know the rates they are paying.…

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Fraud professionals under pressure to reduce risk thresholds

30th January 2018 Consumer Collections |

  Over half (62%) of fraud managers are under pressure to increase transactions and customer sign-ups by reducing risk thresholds for ID verification, according to Callcredit Information Group’s research. Unsurprisingly, the research found that 64% of respondents feel it is difficult to balance the business need to onboard and service customers quickly with the need…

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‘Challenging times’ for households consumer credit grows by 9.5%

30th January 2018 Consumer Collections |

The Bank of England has today published its latest monthly Money and Credit report showing growth in consumer credit of 9.5 percent in the year to December 2017 up from 9.3 percent in November. Outstanding balances for consumer credit now stand at over £207.1 billion .The 8.9% growth in credit card lending has pushed the…

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