First-time buyers £800 a year better off than renters after lockdown

7th April 2021 Consumer Collections |

First-time buyers are now saving more than £800 a year as the gap between buying and renting has stretched by 8% in the past 12 months, according to new data from Halifax. The Halifax Buying vs Renting Review is based on the housing costs* associated with a mortgage on a three-bed home, compared to the average…

Read more

Buy now pay later customers paying for retailers and creditor firms mistakes

6th April 2021 Alternative Consumer Lending |

New research by Resolver has found that thousands of people are being penalised or pursued for buy now, pay later (BNPL) debts incorrectly, as a direct result of errors by retailers and credit companies. Resolver says that it has helped people sort out more than 17,500 complaints about buy now, pay later credit in the…

Read more

Pandemic narrowing gap between digital challengers and banks

1st April 2021 Banking and Loans |

New research from global insights and information company TransUnion suggests an increased intention among consumers to engage with online-only banks or apps, narrowing the gap between these challengers and traditional high street banks. The figures show 11% of consumers intend to open an account with an online-only bank or app in the next 12 months,…

Read more

Report calls for ‘major reform’ of Financial Ombudsman Service

1st April 2021 Alternative Consumer Lending |

A new report from the Institute of Economic Affairs (IEA) has drawn attention to the shortcomings of the Financial Ombudsman Service (FOS). The report has found that the FOS has failed to deliver its key objectives of  ‘providing fair and reasonable resolution of disputes at speed’ and ‘providing value for money and supporting competition and…

Read more

Retired households disposable incomes fell by 12% last year

31st March 2021 Credit Cards | #featured

New research by Key has indicated that retired households saw their average disposable incomes fall by 12% last year. The analysis shows average disposable incomes for retired people fell in the financial year ending 2020 from the previous year by nearly 12% with much of the cut coming from lower private pension income and investment…

Read more

Money Statistics: March 2021

30th March 2021 Arrears and Recoveries |

Here is an overview of The Money Charity’s latest statistics for March 2021 Personal debt in the UK People in the UK owed £1,700.2 billion at the end of January 2021. The average total debt per household, including mortgages, was £60,999 and per adult was £32,087, around 107.6% of average earnings. Net mortgage lending rose by…

Read more

Consumers paid off £1.2bn of debt in final month of full lockdown

30th March 2021 Arrears and Recoveries |

Consumers paid off £1.2 billion in credit card debt and overdrafts in the final month of full lockdown according to the latest Bank of England figures. The figures showed that net repayments on products such as credit cards, personal loans and overdrafts were at the strongest annual rate in 27 years. The repayment figures are…

Read more

Consumers worry finances will not recover

29th March 2021 Arrears and Recoveries |

One in five consumers in the UK (20 percent), equating to an estimated 10.2 million people, say they are worried their finances will not fully recover from the impact of Covid-19, according to new research from the Money Advice Trust. The research, based on a poll of more than 2,000 adults conducted online by YouGov,…

Read more

Ulster Bank fined €37.8m over tracker mortgage scandal

26th March 2021 Consumer Collections |

Irish regulator, The Central Bank of Ireland, has fined Ulster Bank €37.8 million (€37,774,520) for its role in Ireland’s tracker mortgage scandal. The Central Bank of Ireland issued the penalty after finding that 5,940 people were denied tracker mortgages, resulting in “significant and widespread overcharging”. The Central Bank’s investigation found that the Bank had breached…

Read more

Third of consumers unable to pay credit card bills

26th March 2021 Banking and Loans |

Nearly a third (31%) of credit cardholders have been unable to repay their balance in full each month since the pandemic began, which can lead to further interest and debt accruing due to high APR rates, according to new research from comparethemarket.com. Among 25-34-year-olds, this figure increases to more than two-fifths (41%). Millennials are the hardest…

Read more

Pandemic has created a £5.7bn wealth divide

26th March 2021 Arrears and Recoveries |

The divide between rich and poor is widening, as many consumers have grown their savings during the COVID-19 pandemic, while others are struggling to make ends meet according to new research by TransUnion. The research reveals the pandemic has given over a third (35%) of UK adults the chance to increase their savings and 16%…

Read more

Online spending hits record high in December 2020

25th March 2021 Consumer Collections |

New card spending data published by UK Finance has revealed that more Christmas shopping was done online in December 2020 than during any previous Christmas, as continued coronavirus restrictions saw people move their festive spending online. Online card spending accounted for 33.8 per cent of the total value of credit and debit card spending in the UK worth over £21.7…

Read more

Collections Technology Think Tank 2.0 review

25th March 2021 Arrears and Recoveries |

Credit Connect’s hosted its second Online Collections Technology Think Tank 2.0 last week which saw collections strategies and the impact of the pandemic discussed by fourteen collections professionals from a variety of industry sectors. The themes of business transformation, customer engagement, affordability, and open banking collections were discussed by panellists and Chair Vanessa Northam from StepChange.…

Read more