C&R Software and Elanev agree customer score partnership

End-to-end collections and recovery specialist C&R Software has announced a partnership with Elanev to provide propensity scores.

Elanev scores are UK and US-wide. Uniquely they apply to all customers, new and current, credit active and inactive and are updated daily. They include propensities for contact, payment, and financial vulnerability/resilience as well as the best time and channel for contact.

The partnership will provide users of Debt Manager, C&R Software’s premiere solution, with a suite of propensities proven to give users the means to contact customers sooner, and screen for financially vulnerable customers.

Thorsten Röscher, Head of Global Channel Management at C&R Software said “Our mission is to support our clients as they help their customers through the cost-of-living crisis and beyond.”

“This integration comes at a time when our clients need a flexible, configurable system that can properly support their customers while responding to the key operational and business challenges they face.”

Steve Preston, Elanev Director said “Organisations are facing four key challenges – a war on talent, relentless regulatory change, customer retention and margin reduction – and our propensity scores are proven to free up staff, provide better regulatory alignment, improve customer outcomes, and, importantly, reduce OPEX.”

“This partnership provides Debt Manager clients the opportunity to seamlessly access our scores and the clear associated benefits.”