CSA and Lowell shortlisted for Best Training Initiative at Credit and Collections Industry awards

The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt collection and purchase industry and debt collection company and long-standing CSA member, Lowell, have jointly been shortlisted for Best Training Initiative at the Credit and Collections Industry Awards 2025.

Run by Credit Connect, the Awards highlight the success of companies and individuals who lead the way in enhancing credit and collections technology. The Best Training Initiative category recognises an outstanding delivery of a training course and how the initiative has demonstrated a positive impact whilst developing the careers of industry professionals.

The CSA’s Level 2 Customer Collections apprenticeship programme offered Lowell a 12-month blend of regular learning. The training aligned with Lowell’s long established induction plan, ensuring new recruits gained industry-level insight while also learning Lowell’s specific way of working. This continuous learning approach created added value for both Lowell and the apprentices. As part of this unique programme, CSA and Lowell included Mental and Financial wellbeing, working with MyBnk, a youth financial literacy charity, to deliver engaging content. This resulted in all apprentices taking immediate action to improve their wellbeing, and using this knowledge to help Lowell’s customers.

Commenting on being shortlisted, CSA Head of Learning and Development Harvey Watson said “This news is testament to the hard work and commitment from both the CSA and Lowell. At CSA, our mission is to ensure that professionals working in our industry have access to the best quality, up-to-the-minute, tailored training and development opportunities.”

Kathryn Morgan, Lowell Financial’s Managing Director, added “We’re proud to be recognised alongside the CSA for an apprenticeship that not only supports our colleagues’ professional development but also delivers real value to our customers. By combining industry-standard learning with our existing high-quality training and integrating a focus on wellbeing, we’re equipping our colleagues to offer even more effective support – something that sits at the heart of how we do business at Lowell.

The awards take place on Thursday 22nd May at the Milner Hotel in York.