Ofgem appoints new suppliers for customers of six insolvent firms

Ofgem has appointed five energy suppliers to take on the more than 70,600 customers of six recently failed energy retailers. The news follows the announcement by Yu Group earlier in the week that it had taken over the supply of the 600 domestic and 2,000 non-domestic customers of Ampower.

The suppliers will take on a total of 70,600 domestic and non-domestic customers.

Pozitive Energy will take on customers of CNG Energy and CNG Electricity, which supply 41,000 non-domestic customers. SmartestEnergy will take on customers of MA Energy, which supplies 300 non-domestic customers. Utilita will take on customers of Omni Energy, which supplies 6,000 domestic pre-payment customers.  British Gas will take on customers of Bluegreen Energy which supplies 5,900 domestic customers, along with a small number of non-domestic customers, and Zebra Power, which supplies 14,800 domestic customers. 

Whilst Yü Energy will take on customers of Ampower, which supplies 600 domestic and 2000 non-domestic customers. The appointments follow a competitive process run by Ofgem to get the best deal possible for consumers. Energy supplies will continue as normal after they are switched over to their new suppliers.

Funds that current and former domestic customers have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the energy price cap with their new supplier.

Customers whose suppliers have ceased trading will be contacted over the coming days about the changes. If customers wish to switch supplier, they can shop around but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.

Neil Lawrence, Ofgem’s Director of Retail, said “I am pleased to announce we have appointed new suppliers for these customers. We understand that this news may be unsettling for customers, however they do not need to worry. Their energy supply will continue as normal, and domestic customer credit balances as well as some non-domestic credit balances, will be honoured.”

“Your energy supply will not be interrupted, and your newly appointed supplier will be in contact with customers over the coming days with further information. If customers wish to switch suppliers they can shop around if they wish, but they are advised to wait until the transfer has been completed.”