OSB Group and Paylink Solutions agree affordability partnership

OSB Group has entered into a multi-term partnership with fintech Paylink Solutions.

The partnership will utilise Paylink’s Embark application and using open banking meaning that customers will be able to pre-populate their budget using the Embark application.

Further specialist support will also be available through Embark’s unique integration with free debt advice provider PayPlan. This means customers needing free debt advice will be able to access PayPlan’s support through a wide variety of channels, including Live Chat or via a call back. With consent, PayPlan can access a customer’s income and expenditure (I&E) information and review their financial circumstances in real-time, making the process of getting debt advice as seamless as possible.

Andrew Alder, Director of Development and Partnerships at Paylink Solutions, said “We’re delighted to be working with OSB Group who have made a significant investment in supporting their staff and customers – as the impact of increasing cost of living on consumer’s increases, this couldn’t have been done at a better time.”

Tony Botteley, Group Director of Collections and Servicing at OSB Group said “Embark has helped us streamline our processes and better understand our customer’s individual needs, while improving operational efficiency. The integration of free debt advice was a particularly important factor, given the current economic climate and helps us offer our impacted customers tailored support.”