PwC fined over auditing of lender Welcome Financial Services

5th September 2016 Consumer Collections |

https://www.theguardian.com/business/2016/aug/31/pwc-fined-over-auditing-of-subprime-lender-cattles

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Complaints gap widens between energy suppliers

2nd September 2016 Consumer Collections |

 The gap between how well the best and worst performing energy suppliers are at dealing with customer complaints is the widest on record, Citizens Advice reports. Extra Energy performed 80 times worse than the best performing supplier SSE, according to the charity’s latest energy complaints league table. Citizens Advice publishes the quarterly results to show customers…

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Cabot Credit Management appoints CEO for Gesif

1st September 2016 Consumer Collections |

Cabot Credit Management (CCM) has appointed Jose R Cadena as its new Chief Executive Officer (CEO) for its Spanish operation Gesif S.A.U. effective from 12th September.

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Average debt owed to family and friends is over £4,000

1st September 2016 Consumer Collections |

A report by StepChange debt charity has found that the number of people seeking debt advice, who owe money to family and friends is rising and the average amount borrowed is now more than £4,000. The charity’s figures from the first half of 2016 show that 28% of the charity’s clients now owe money to…

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25% of Consumers prefer debt communication through digital

31st August 2016 Consumer Collections |

New research from Echo Managed Services has found that one in four people want businesses to contact them via digital channels in order to settle their debts. 25% of the 1,500 consumers questioned said digital means, such as SMS or email (particularly when these are linked to an online payment portal) would likely lead to payment of a debt. 40%…

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Leeds Building Society appoints new Head of IT Risk

31st August 2016 Consumer Collections |

Leeds Building Society has appointed Richard Dew as it’s new Head of IT Risk and Governance.

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32% people in the UK have borrowed money from friends or family

31st August 2016 Consumer Collections |

New research from Equifax has found that 32% of people in the UK have had to borrow money from friends or family. The online survey, conducted by YouGov, found 31% of these loans were to pay for household essentials such as food, 23% to pay for car repairs and 18% to pay for utility bills…

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Arrow Global Group core collections up 38% to £138.8 million

31st August 2016 Consumer Collections |

Arrow Global Group PLC  has announced its interim results for the six months to 30 June 2016. Commenting on the results, Tom Drury, Group chief executive officer of Arrow Global said: “Arrow Global has been pursuing a consistent and proven strategy over many years. This has seen us deliver profitable growth in the UK, while continuing…

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Young people in debt worry and are unlikely to seek advice

30th August 2016 Consumer Collections |

New research by the National Debtline has found that 37% of 18 to 24 year olds are already in debt, owing an average of nearly £3,000 (excluding student loans and mortgages). Young people are building up debt and worrying about money in their first few years of adult life, but far too few are seeking advice…

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Callcredit Information Group announces two new senior appointments

30th August 2016 Consumer Collections |

Callcredit Information Group has appointed Peter Simpson as Head of Partnerships and Steve Wishart as Head of Lending. Commenting on the appointments Eamonn Tierney, managing director, Credit Solutions, Callcredit Information Group said: “I am delighted to welcome Peter and Steve into their new roles which will play a part in the next chapter of our Credit…

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Banks investing in IT appointments

30th August 2016 Consumer Collections |

New research from leading recruitment consultancy Robert Half Financial Services reveals over half (54%) of traditional financial services firms, such as banks and investment houses, are increasing their spend on disruptive and innovative technologies in the next 12 months.  The impact of the dramatic rise of digital ‘challenger’ business models throughout the financial services sector has…

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Some Payday lenders are not credit checking

30th August 2016 Consumer Collections |

Citizen Advice research has discovered that some payday lenders are still failing to carry out basic checks to make sure borrowers can afford to pay back their loans. Over a quarter of payday loan borrowers (27%) who responded to a survey by Citizens Advice said they were not, or could not remember being asked any questions…

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Gross mortgage lending at £21.4 billion in July

30th August 2016 Consumer Collections |

The Council of Mortgage Lenders (CML) has announced that gross lending as static in July at £21.4 billion. The figure is down 0.4 per cent from June’s £21.5 billion and down 1 per cent year-on-year from £21.6 billion. CML Chief Economist Bob Pannell says: “Indicators are likely to provide truer readings of market conditions the further…

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