Credit, Collections & Insolvency News
TCN, a cloud-based call centre platform for enterprises has announced that ACT Credit Management, has selected TCN after an extensive search to find a complete contact centre solution.
Russell Collins, Head of Compliance at ACT said “The service has been second-to-none, and the technical support provided by the TCN team is just one of their many USPs.”
“Since partnering, we have never looked back and are confident that we have chosen the correct partner to complement our growth plans. It’s very early days, but we have already seen more than a 50 per cent uplift in the number of calls we handle. We anticipate this number increasing further once we complete the API with our collections system.:
Spencer Taylor, director of UK sales and operations at TCN, said “We are very excited to be working with ACT and support their future growth plans. Their team has been great to work with, and this latest implementation continues to underpin the growth of TCN in the UK.”
