TCN makes senior appointments

TCN, a global provider of a cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies, has welcomed a number of new appointments as it grows its operational teams in the UK and Europe.

Victor Marcu, Business Manager Europe, Adrian Stefan, Director of Sales Europe and Spencer Taylor, hHad of UK & Eire operations have all been in post for about 12 months. Emma Reynolds also joined the UK team in January as UK Account Manager and sales development representative.

Reynolds, from Stratford-upon-Avon in Warwickshire, has a 10-year career spanning roles in credit control and debt recovery.  With over 70 per cent of TCN’s 1500+ clients worldwide in the accounts receivables sector, Emma’s experience, both in the sector and as a former agent using TCN made her the perfect choice for providing invaluable support to the quickly growing client base in the UK & EU. She started as a debt collection agent and later was promoted to management at Quest Debt Recovery. The company chose TCN as its call centre software providers. She then became a legal assistant at Wright Hassall LLP, which entailed debt recovery, legal proceedings and issuing charging orders and county court judgements.

Her last job, before embarking on her new role with TCN, was as a sales executive for Controlaccount PLC’s subsidiary company DataTrace, where she sold tracing services to debt recovery companies, utility companies and solicitor firms.

Adrian Stefan said “The standard of our technical support is just one of TCN’s many USPs and Mario is bringing not only fantastic experience to our technical team here, but skills which will see us progress the capabilities of the product to better serve our growing roster of clients.”