Webio launches conversational AI webchat solution

Webio has announced the launch of DebtChat, a webchat solution that has the power to automate, understand and respond to all types of debt related conversations,

The new launch blends automation with agents when needed and identifies the conversation outcomes one example of this highlighting possible vulnerable customers from their message interactions.

Cormac O’Neill, CEO of Webio said “Conversational solutions like ChatGPT have highlighted the potential of conversational interactions, and we’re excited to provide a solution that takes customer engagement to unprecedented heights.”

“We have made substantial investments in our data strategy and accumulated an extensive amount of expertise, enabling us to refine our AI technology and tailor it to industry requirements. DebtChat is evidence of our dedication to driving innovation in credit and collections.”