Collections Technology Think Tank 5.2 – Thursday 13th March

Next event provisionally Thursday 13th March 2025 9.30am – 12pm

The ninth virtual Collections Technology Think Tank will feature several discussions to understand the best possible collection strategies within a challenging economic environment.

The Think Tank aims to create an engaging environment to enable all participants to learn about change within collections and the role technology and innovation have to play in an ever-changing environment. Previous events have had just over 240 collections professionals attend.

The next edition of the event will explore conversations around the collections strategies as the UK begins to get to grips with consumer duty and rising the cost of living challenges

Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges in assessing collections processes and strategies.

The event will focus on panel discussions across several thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively.

Attendees:

Qualifying Collections professionals include:

Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost Short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.

CLICK HERE TO REGISTER

Agenda

SESSION 1

  • 9.30am: Opening remarks from Credit Connect and Chair. Introduction and overview of the event line-up.
  • SPEAKERS: Colin White, Founding Director at Credit Connect and Event Chair: Chris Warburton, Director at ROStrategy
  • 9.40am:  Collections Communications and Engagement:  What is the best way to communicate and ensure effective engagement?  What is the role for data and technology? SPEAKERS: Simon Bayley from Specialist Motor Finance, Daniel Calcott from The Digital DRA, Kyle MacDonald from Financial Cloud

10.35am BREAK

SESSION 2 

  • 10.45am: Collections Risk Measuring Affordability and Vulnerability:  Measurement of collections risks. What are the challenges in measuring affordability and vulnerable customers? What is the best way to utilise data? SPEAKERS: Sheraz Afzal from Quint, Philip Hirons from Billing Finance, Suzanne Homewood from Moneyhub

12pm: Event close


Previous speakers included:

  • Nina White from Thames Water
  • Chris Jackson from MotoNovo Finance
  • Eleanor Demuth from Curve
  • Sam Challenger from Billing Finance
  • Charlotte Accutt from Southwark Council
  • Craig Hinchcliffe from Perch Group
  • Peter Munro from PayPlan
  • Harry Hughes from the Lending Standards Board
  • Dean Bartlett from Pepper Money
  • Steven Craske from Jaja Finance
  • Enzo Montagnino from ARC Europe.
  • Nick Cherry from Phillips & Cohen
  • Neil Costello from Lowell
  • Ajay Mitha from Interbridge Mortgages
  • Jodie Trodd from Intrum.

CLICK HERE TO REGISTER 

Why collections specialists should register to view this FREE to attend event:

      • Educational: Learn from peers and sharing of ideas and take away key industry opinions and learn about new technology
      • Benchmarking: This is a great opportunity for attending companies to evaluate collections strategy and review comparison to their peers 
      • Unique format: our unique format enables participants to network extensively, discuss, debate and dissect topical issues
      • Discover something new: experience new technologies, innovations, and services that are available to help to transform your collections plans, increase productivity and make better decisions 
      • Join the community: expand their network in a new and engaging environment

Call 01622 535075 or email events@credit-connect.co.uk to register your space. Limited attendance


SPONSORS:

Financial Cloud is a leading provider of enterprise software for Financial Services. We offer a unified CRM platform with a single, shared view of every customer, streamlining operations and enhancing customer experiences.  Our mission is to revolutionise the way Financial Services deliver customer experience. We aim to enhance efficiency while also offering enjoyable and supportive services. Whether you’re a customer, a call center agent, or even the CEO of a bank, we are dedicated to ensuring a more positive, helpful, and impactful experience for everyone involved.  Find out more at www.financial-cloud.com.

Moneyhub Open Banking, AI powered provider of Affordability, Suitability, Vulnerability and Consumer Duty Detect solutions. Helping organisations make better decisions for better outcomes. www.moneyhub.com

Previous sponsors of the event included:

 

Call 01622 535075 for details on sponsorship opportunities at the next event or email: colin.white@credit-connect.co.uk

SPEAKER OPPORTUNITIES: If you would be interested in joining an event panel please call 01622 535075 or email: events@credit-connect.co.uk

SOCIAL MEDIA HANDLE FOR TWITTER AND LINKEDIN:  #CollectionsTechTT


What the previous attendees say:

“I have this morning attended the Collections Technology Think Tank and would just like to say thank you to you and all the panellists on both sessions.  They were so interesting; I got a great deal from both events.” – Director from Capital Resolve

“Collections are always evolving and great speakers help me understand the current risks and trends in collections.” – Senior Financial Regulatory Compliance Manager at Volvo Cars UK

‘I thoroughly enjoyed the Open Banking discussion, it was great content. Congratulations on a great event!” – Collections specialist at United Utilities

“I like the informal panel style approach – much better than loads of PowerPoint presentations” – Senior Manager at Hoist

“The event was well presented, well Chaired and the panellists discussion were all on-point. Great effort, thank you.”-Senior Director, atArvato Financial Solutions

“I enjoyed Credit Connect’s Think Tank, great panellists and good insight into collections technology.” -Associate Director at Compliance Consultancy

______________________________________________________

Attendee Rates:

*The event will be free to attend for qualifying collections professionals. There will be a limited amount of tickets set aside for suppliers. The rate for suppliers will be £99+VAT. Qualifying collections professional status will be confirmed by Credit Connect based on the company sector, current company, and job title status.
Please note the event attendee list is limited in numbers so book early to ensure your place.