energy regulator

Octopus Energy to pay £1.5m for prepayment meter billing errors

9th July 2025 Consumer Collections | #energy bills #energy regulator

Ofgem has ordered Octopus Energy to pay £1.5 million in refunds and compensation, after an investigation found thousands of errors on prepayment meter bills. An investigation by the energy regulator, has found that ver 34,000 prepayment meter customer accounts with Octopus between 2016 and October 2023 did not receive final bills within six weeks, as…

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energy regulator

Octopus Energy to pay £1.5m for prepayment meter billing errors

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