energy vulnerable customers

Energy regulator says suppliers must prioritise vulnerable customer support

19th October 2023 Consumer Collections | #energy vulnerable customers

Energy suppliers must prioritise enquiries from vulnerable customers who need help under new rules announced by Ofgem. The requirements, which take effect from December, will require suppliers to contact customers if they miss two monthly or one quarterly payment, check to see if they are struggling with bills and, if so, offer support such as…

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energy vulnerable customers

Energy regulator says suppliers must prioritise vulnerable customer support

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