Debt advice economic benefits to society of up to £960m

18th January 2018 Consumer Collections |

The Money Advice Service has published The Economic Impact of Debt Advice, a report that demonstrates a financial return of up to £960m per year to the UK economy.  This is in the context of an estimated £150m and £200m total annual investment in debt advice. The research, undertaken by Europe Economics, builds on work previously…

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No Robots here: the next generation of collections technology

18th January 2018 Industry opinion |

The collections industry is built on people. People who pick up the phone, listen to customers and work with them to find a way to meet their financial obligations. People who let the most vulnerable borrowers tell them their story. People who convey that a debt is more than just a number on a spreadsheet.…

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Suggested actions for GDPR Implementation

18th January 2018 Industry opinion |

There are not many businesses who haven’t heard of the data protection changes due on 25th May 2018! The General Data Protection Regulation (GDPR) (2016/679) brings data protection legislation into the 21st century digital age, enforcing a risk-based approach on those processing personal data. With stronger rights for data subjects and tighter controls in areas…

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CIVEA appoints its first Chief Executive Officer

18th January 2018 Consumer Collections |

The Civil Enforcement Association (CIVEA) has appointed Russell Hamblin-Boone to a new position of Chief Executive Officer. Mr Hamblin-Boone will give a new voice and direction to CIVEA and its members at a time when the industry is facing a review of regulations and needs strong representation in policy debates. Hamblin-Boone was previously Chief Executive…

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Universal Credit contributing to child poverty

18th January 2018 Consumer Collections |

First Minister of Scotland Nicola Sturgeon has called on the new Secretary of State for Work and Pensions to make urgent changes to Universal Credit (UC) – as she backed warnings from Scotland’s Children’s Commissioner Bruce Adamson over the ‘disproportionate effect’ of UK Government welfare policies on young people. The First Minister and Mr Adamson…

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