Call for regulators to take action as “loyalty penalty” costs customers

1st February 2018 Consumer Collections |

Customers who stay loyal to their essential service providers could be paying £987 more per year – equivalent to four months’ worth of food for the average household – new research from Citizens Advice reveals. The report found that charging loyal customers more than new customers for the same service is a common practice across…

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Money Advice Liaison Group announces new member agreement

1st February 2018 Consumer Collections |

Walker Morris has become a member of the Money Advice Liaison Group (MALG), reinforcing its commitment to improving its financial services offering and the advice given to those facing financial difficulty. MALG was formed in 1987 and is a not-for-profit organisation whose purpose is to encourage organisations to ‘work together to improve the lives of…

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The rise of the machines v the human touch

1st February 2018 Industry opinion |

Amid current fascination with driverless cars, it’s worth considering how far we are from a driverless credit process, as it were – what do algorithms and AI have to offer, and what still requires human consideration? Algorithmic and manual lending processes have distinctive and often complementary characteristics. At ThinCats, we believe both are necessary to…

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