7th September 2022 - Credit Connect

UK leads Europe in card fraud loss reduction with £49m decrease in 2021

7th September 2022 Consumer Lending | #fraud

The 2021 European Fraud Map produced by global analytics firm FICO, with data from Euromonitor International and UK Finance has indicated that the UK and the Nordic region continue to lead Europe both in terms of digital transformation and fraud loss reduction. Denmark and Sweden achieved the highest percentage decreases in losses while the UK…

ASTL announces new executive board appointments

7th September 2022 Appointments |

The Association of Short-Term Lenders (ASTL) has announced the appointment of three new members to its executive board. The three new executive board appointments were elected by members of the ASTL from a record number of candidates and votes. The new board members are Jamie Pritchard, Sales Director at Glenhawk, Sabinda Robinson-Sandhu, Head of Operations…

Number of people financially vulnerable doubles

7th September 2022 Arrears and Recoveries | #vulnerability

The number of people classed as ‘financially vulnerable’ has risen from 2.7% to 4.4% of the population since the start of the pandemic and continues to rise as the cost-of-living crisis intensifies. That’s according to research into 13 million consumer debt profiles conducted by UK leading debt recovery specialist TDX Group, an Equifax company, which…

30% of consumers turn to WhatsApp for debt-related customer service

7th September 2022 Arrears and Recoveries | #technology

Customers are demanding on as many as seven different ways to interact with payment and collections teams, including newer channels not commonly known for business use such as WhatsApp and Snapchat, according to research from conversational AI specialist Webio. The Webio Customer Connections report, based on a survey of 2,000 UK adults exploring their experiences…

Banks and Building Societies announce protection plan to tackle APP scams

7th September 2022 Consumer Lending | #fraud

Signatories to the CRM Code, governed by the Lending Standard Board (LSB), have announced that they had made strides forward in their effort to stamp out transactions resulting in Authorised Push Payment (APP) scams, though areas of inconsistent application persist, according to the latest review. The “2022 review of adherence to Contingent Reimbursement Model (CRM)…

Jaywing announces collaboration with Oxford Economics

7th September 2022 Company News |

Risk and data science consultancy, Jaywing, has launched a new collaboration with leading global advisory firm, Oxford Economics. The partnership aims to enable organisations from all industries to benefit from both Oxford Economics’ global macroeconomic forecasts and Jaywing’s expertise in building and validating models. Oxford Economics’ worldwide client base comprises more than 2,000 entities…

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