Credit, collections & insolvency news
New research from KPMG International has found that over seven in ten (71 %) businesses are using artificial intelligence (AI) to some degree in their financial operations. Currently, 41 % of them are using AI to a moderate or large degree – and this is predicted to rise to 83 % over the next three…
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New research by Finova has found that one in five (19%) of homeowners feel that the technological features offered by lenders are falling short of their expectations. The study found that a considerable 42% of respondents still believe that speaking on the phone is the most effective method to address queries about their mortgage. The…
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Consumers who are using digital financial management tools report being on average £37.08 better off per month, or £445 better off per year, compared to pre-adoption according to new research released by Tink. The research comes at a time when an estimated three quarters (75%) of consumers surveyed across the UK say they are mindful…
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New research has indicated that businesses that use Artificial Intelligence (AI) to drive innovation can see 38% larger impact on growth according to IDEO research The research also shows that using AI to accelerate innovation rather than efficiency can increase growth by more than a third. Business leaders who received AI generated questions to help…
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2.4 million business leaders could be left behind by the advances in Artificial Intelligence (AI), posing a huge economic risk to the UK recent findings from Be the Business have found. The analysis found that over half of SMEs say AI is not being used in their business, with just below half saying they have…
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Jaja Finance has announced it has become one of the first UK fintechs to launch a Generative Artificial Intelligence (Gen AI) chat assistant using Anthropic’s state-of-the-art Claude 3 model family, accelerating the fintech’s journey to becoming the UK’s leading digital lender. The new service, ‘Airi’, uses Amazon Bedrock, a fully managed service from Amazon Web…
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New research by Sage has found that that eight in ten CFOs are embracing Artificial Intelligence (AI) and automated processes to gain time to focus on more valuable tasks. This additional time enables them to develop the critical skills necessary for success in more senior executive leadership, such as being appointed CEO, however only 49%…
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UK business leaders understand the value of implementing new technology, but they don’t know how to measure it, according to new research from Deloitte. In a new report, Measuring Value from Digital Transformation, 1,600 global business and technology leaders across six different industries were surveyed about their technology investment strategies. It found that three-quarters of UK…
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Customers are demanding on as many as seven different ways to interact with payment and collections teams, including newer channels not commonly known for business use such as WhatsApp and Snapchat, according to research from conversational AI specialist Webio. The Webio Customer Connections report, based on a survey of 2,000 UK adults exploring their experiences…
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A new survey by the Credit Services Association (CSA), the UK trade body for debt collection and debt purchase, found that firms expect to either explore or adopt new communications technologies in the coming years, which will afford customers a broader range of options to engage and discuss their debt. Despite this move toward digital…
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New research by Visma | Onguard has found that 61% of organisations now either use Robotic Process Automation (RPA)/robotisation or are developing ideas on how to incorporate the technology into their business. This represents an increase of 15% compared to 2020 figures (46%). This rise in RPA adoption coincides with the increased use of Intelligent…
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Credit Connect has announced its annual Credit & Collections Technology company power list for 2021. The third edition of the power list is a round-up of the most prominent innovating companies within credit and collections technology. Credit Connect has identified the top 20 ‘Premier’ innovators highlighting the achievements and successes of the top-performing companies. The…
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Almost half (41%) of finance leaders say they are focusing on cloud computing and Software as-a-Service (SaaS) in 2022, as many are still working towards supporting remote teams, a new survey has found. Cybersecurity (31%) was second on the tech wish-list, followed by Big Data analytics (22%) and Artificial Intelligence (13%). The research, commissioned by…
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