UK falling behind rest of the world on realising value from new technology

UK business leaders understand the value of implementing new technology, but they don’t know how to measure it, according to new research from Deloitte. In a new report, Measuring Value from Digital Transformation, 1,600 global business and technology leaders across six different industries were surveyed about their technology investment strategies. It found that three-quarters of UK…

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30% of consumers turn to WhatsApp for debt-related customer service

7th September 2022 Arrears and Recoveries | #technology

Customers are demanding on as many as seven different ways to interact with payment and collections teams, including newer channels not commonly known for business use such as WhatsApp and Snapchat, according to research from conversational AI specialist Webio. The Webio Customer Connections report, based on a survey of 2,000 UK adults exploring their experiences…

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CSA reports collections sector increasingly embracing new communications technologies

A new survey by the Credit Services Association (CSA), the UK trade body for debt collection and debt purchase, found that firms expect to either explore or adopt new communications technologies in the coming years, which will afford customers a broader range of options to engage and discuss their debt. Despite this move toward digital…

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Financial organisations increasingly turning to robotics

New research by Visma | Onguard has found that 61% of organisations now either use Robotic Process Automation (RPA)/robotisation or are developing ideas on how to incorporate the technology into their business. This represents an increase of 15% compared to 2020 figures (46%). This rise in RPA adoption coincides with the increased use of Intelligent…

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2021 Credit & Collections Technology Company Power List announced

Credit Connect has announced its annual Credit & Collections Technology company power list for 2021. The third edition of the power list is a round-up of the most prominent innovating companies within credit and collections technology. Credit Connect has identified the top 20 ‘Premier’ innovators highlighting the achievements and successes of the top-performing companies. The…

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Finance leaders focus on cloud computing and SaaS

16th November 2021 Consumer Lending | #technology

Almost half (41%) of finance leaders say they are focusing on cloud computing and Software as-a-Service (SaaS) in 2022, as many are still working towards supporting remote teams, a new survey has found. Cybersecurity (31%) was second on the tech wish-list, followed by Big Data analytics (22%) and Artificial Intelligence (13%). The research, commissioned by…

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Credit & Collections Technology Think Tank review

15th November 2021 Arrears and Recoveries | #technology

Credit Connect’s hosted its inaugural Credit & Collections Technology Think Tank at the beginning of November in Manchester which saw credit and collections strategies and the impact of the pandemic discussed by sixteen professionals from a variety of industry sectors at the Midland Hotel in Manchester. The themes of credit and collections risk, affordability, vulnerability…

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Credit & Collections Technology Awards announces line up

Credit Connect has confirmed the line-up for next week’s Credit & Collections Technology Awards which takes place at the Midland Hotel in Manchester next Thursday (4th November). The awards are judged by a panel of industry experts who have reviewed technological excellence in four different categories sections: creditor and lender, collections and recoveries, applied technology, and…

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Scorecard monitoring brought to life with data visualisation app

14th October 2021 Consumer Collections | #technology

Equifax has announced the launch of a new browser-based scorecard monitoring tool that is designed to transform complex scorecard monitoring into a range of accessible visualisations that shows the performance of a scorecard over time. As increasing numbers of organisations build and utilise bespoke scores to optimise decision making, there is an associated overhead to…

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Flexys Solutions and First Response Finance agree partnership

Flexys Solutions has to announce First Response Finance as its fourth motor finance client. First Response, part of the Itochu group, will be migrating from their existing Tallyman platform to the Flexys Control+ debt management system as part of an ambitious digital transformation programme. Control+ will provide First Response with end-to-end collections functionality. The platform…

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