Water complaints rise to near-decade high

4th October 2024 News | #water company complaints

The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third (29%) to the highest level in nearly a decade according to analysis by the Consumer Council for Water (CCW). CCW’s annual household customer complaint-handling report shows overall customers had to make a total…

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Half of over 55s never talk to loved ones about retirement finances

Many people are approaching retirement without talking to anyone about the retirement lifestyle they want and whether they’re on track for it, according to new research from Standard Life, part of Phoenix Group. Retirement might be one life’s biggest changes however half (50%) of those aged 55 and over have not discussed the sort of…

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Aryza Group acquires NTI

4th October 2024 Insolvency |

Aryza Group, a provider of financial software solutions, has announced the acquisition of NTI, a bespoke training provider for restructuring, insolvency, and debt management solutions. NTI has expertise in delivering professional exam training, compliance reviews, technical helplines, and personal insolvency solutions. As a trusted EdTech provider, NTI’s flexible digital training platform offers on-demand access to…

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One million households will not put on heating until December to keep costs down

4th October 2024 Consumer Collections | #energy costs

One million people are determined to put off switching on their heating until December to help keep costs down according to new research from Uswitch.com. However the average household will turn on their heating this Sunday (6th October) this year. That’s nearly a week earlier than last year’s big switch-on, which fell on 12th October. With…

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CRM code for APP fraud winds down

4th October 2024 Consumer Lending | #APP fraud

The Contingent Reimbursement Model (CRM) Code which puts in place requirements for signatory Payment Service Providers (PSPs) to detect, prevent and reimburse Authorised Push Payment (APP) fraud will close on 7th October as new statutory rules on APP fraud reimbursement come into effect, the Lending Standards Board (LSB) has confirmed. Since its introduction in 2019,…

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