Energy supplier pays out £1.65m over customer service failures

8th December 2024 Business Utilities | #business energy

Energy company, Maxen Power has paid £1.65 million for customer service failures. Maxen Power supplies more than 10,000 non-domestic energy customers. A recent investigation carried out by energy regulator Ofgem found that Maxen Power breached its licence conditions by not having robust systems in place to protect its customers. This allowed third-party reps to sign…

Read more

CSA appoints New Learning and Development Director

8th December 2024 Appointments |

Debt collection and purchase industry body, CSA Credit Services Association (CSA), has announced that is hasappointed Harvey Watson as Learning and Development Director. Watson is a previous CSA tutor specialising in risk & compliance apprenticeships in both the public and private sector, Harvey also spent thirty-one, high performing years, in Senior Management and Leadership with…

Read more

Three-quarters of families rely on credit to fund Christmas

A new survey by credit management company, Lowell has found that almost three-quarters (74%) of households rely on credit products like Buy-Now-Pay-Later schemes and credit cards to manage Christmas expenses, with repayments stretching into mid-April. The average family is set to allocate over half (53.6%) of their monthly salary—approximately £1,546 based on the national average…

Read more