Credit, Collections & Insolvency News
Eight energy suppliers have committed to compensation and debt write off for at least 40,000 consumers who had an involuntary prepayment meter installed for issues including poor data quality and record keeping, and unfair treatment of customers following an Ofgem investigation. The investigation found that suppliers that fell short of required standards when trying to…
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Aryza has announced it has acquired Webio. Aryza says that the strategic move marks a significant milestone in the company’s growth journey and underscores the company’s commitment to enhancing its technological capabilities and delivering innovative solutions to customers. Webio offers AI technology through its cloud-native platform. The integration will enable Aryza to offer AI-powered solutions…
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Debt management provider Lantern has recruited Neil Hardman as Business Development Manager. Hardman joined the company earlier this month, bringing with him a wealth of experience in the credit industry. He will support Lantern as it continues to scale up servicing operations and expand its client base in the next few years. Hardman will bolster the…
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New research from the LSB (Lending Standards Board) has revealed significant disparities in customers’ experiences across financial services providers’ ‘webchat’ services – including key differences in experience between webchats supported by AI tools and by humans. The LSB’s study, carried out by ESA Retail, was conducted via 190 mystery shopping customers, who were asked to…
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