Credit, Collections & Insolvency News
Yorkshire Building Society has announced that Susan Allen OBE has been appointed as Chief Executive Officer (CEO).
Allen has more than 25 years of experience in financial services having held senior executive positions at a number of large retail banks in the UK. She is currently Head of Customer Transformation at Barclays where she is responsible for leading and supporting all colleagues in frontline teams to deliver a differentiated customer experience.
Prior to that Allen was responsible for all of Santander’s UK Retail and Business banking businesses, supporting 15 million customers and with a nationwide network of branches and customer contact centres, following her role as Chief Transformation Officer. She is also a former Board member of UK Finance and has been a proud champion of diversity and inclusivity throughout her career.
Allen will take over from Interim CEO, Alasdair Lenman, early next year. Her appointment is subject to regulatory approval.
John Heaps, Chairman of Yorkshire Building Society, said “I’m delighted to welcome Susan to Yorkshire Building Society. Her skills and expertise will be of significant benefit to our members as we continue to invest in our digital servicing capability to help more members interact with the Society how, when and where they want to, and this will complement our branch and telephone channels.”
“I look forward to working with Susan to ensure we continue to provide real and meaningful benefits to our members, customers and communities for years to come.”
