Craig White has been appointed UK Chief Operating Officer at GFKL Lowell. He will take up his new role on April 3rd, and replaces Andrew Bartle, who is leaving to develop new ventures. White will lead the UK Operations team, which is well placed to maintain the exceptional quality of service it delivers to both…
Read moreTarget Group has signed a deal to supply its Bluechip Web Portal to Bridging Finance Solutions (BFS), the short-term property finance provider. To further improve processing efficiencies BFS panel solicitors will have access to their allocated cases via the portal and will be able to upload documentation and leave case notes, which updates the Bluechip…
Read more
Research from the last three years shows that consumers are throwing away an astonishing amount of money on subscriptions they rarely use including gym memberships, credit reports and TV streaming plans. However, the 2017 data finds that consumers are becoming savvier, with the number of people wasting money on subscriptions falling from 42 per cent…
Read more
The Finance & Leasing Association (FLA) and The UK Cards Association are today launching a new publication – Vulnerability; a guide for debt collection – that will help their members to better identify and support customers in vulnerable circumstances. Both trade associations worked in partnership with the University of Bristol’s Personal Finance Research Centre (PFRC)…
Read more
Cabot Credit Management (CCM), has announced the financial results for twelve months ending December 2016. Chief Executive Officer Ken Stannard said “This year has been another strong and profitable year for Cabot. We have delivered an adjusted EBITDA of £248 million, an increase of 26% over 2015, whilst simultaneously reducing leverage. These results have been driven…
Read more
West Lothian Council has launched a self-help guide for people who are at risk of repossession or facing eviction from their home. The West Lothian Court Advice Project is available to help anyone who, potentially, may face eviction as a result of non-payment of debts and is about to go to court. The Scottish Legal…
Read moreCabot Credit Management (CCM),has won a customer service award at the seventh UK Customer Satisfaction Awards ceremony. CCM won the Customer Feedback Strategy award, ahead of nine other finalists including EDF Energy, HM Passport Office, Virgin Money and RSA Insurance. This award is centred around how easy it is for customers to give feedback and how…
Read more
Despite the rising importance of affordability assessments’ for UK organisations, less than half (40%) of risk leaders rate themselves as very effective at identifying customers who are financially vulnerable, according to a new study from Callcredit Information Group. The New Affordability study of UK risk and customer experience managers finds that organisations increasingly see it…
Read moreAhead of a House of Commons debate into the energy market, new data released by First Utility shows that millions of UK households have lost almost £800 each in the last three years by being stuck on a Big Six Standard Variable Tariff. First Utility says that the overspend on energy is because 85% of…
Read more
Nava Finance has appointed Target Group to service its loan platform. Nava secured approval from the Financial Conduct Authority (FCA) in January and has chosen Target Group to provide all loan servicing support when its platform launches to UK borrowers in early Q2. Ian Larkin, Co-Group CEO at Target Group said: “As a new entrant…
Read moreHere is an overview of The Money Charity’s latest statistics for March 2017: Personal debt in the UK The average total debt per household – including mortgages – was £56,310 in January. The revised figure for December was £56,148. Based on January 2017 trends, the UK’s total interest repayments on personal debt over a 12…
Read moreSSE has announced that it will increase electricity prices by 14.9% at the end of the month. In response to the news Ben Wilson, energy spokesperson at Gocompare.com Energy, said: “We said last week when E.ON increased its energy prices for 2.5m standard variable tariff customers that SSE wouldn’t be far behind. Lo and behold,…
Read more
Changes to the law covering bailiffs in England and Wales introduced in April 20141 are failing to protect people in financial difficulty from unfair treatment, according to a landmark new report, ‘Taking Control’, released today by a coalition of debt advice and other charities. The report finds evidence that bailiffs are: regularly using intimidating behaviour failing…
Read more