FCA calls for stronger protection of consumers in financial markets

14th May 2021 Consumer Collections |

The Financial Conduct Authority (FCA) has outlined plans for a new Consumer Duty, which will set a higher level of consumer protection in retail financial markets for firms to adhere to. Firms are already bound by FCA rules and principles to treat customers fairly and many firms are delivering the right outcomes for consumers, including…

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Banking industry commits to supporting access to cash

14th May 2021 Consumer Collections |

UK Finance and the largest retail banks and building societies have made five commitments to continue to preserve access to cash for consumers and businesses over the long term. The financial institutions which have signed up for these commitments are Barclays Bank UK plc, Coventry Building Society, HSBC UK Bank plc, Lloyds Banking Group, Nationwide…

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Open banking demand triples during the pandemic

12th May 2021 Consumer Collections |

The number of people choosing to share their data through open banking has tripled since the start of the Covid-19 pandemic, according to the latest statistics from Experian. In February, Experian’s Open Data Platform saw more than 188 million data sharing requests (up from 47 million in February 2020) – 30% of the 669 million…

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Consumer spending rises above pre-pandemic levels

12th May 2021 Consumer Collections |

Consumer spending has recovered to levels last seen before the pandemic as it rises 0.4% in April compared with the same period in 2019, up from a 7.2% contraction in March and the first expansion this year, according to data from Barclaycard. The data indicates that spending on essential items rose 10.1 per cent compared…

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Consumer credit boosted by economy reopening

12th May 2021 Consumer Collections |

New analysis by EY ITEM Club’s Interim Bank Lending Forecast expects consumer credit to grow 10.5% in 2021 and 9.1% in 2022 as consumer spending rebounds post-lockdown. Net lending via credit cards and personal loans turned negative in 2020 and remained in negative territory in the first three months of this year. Annual growth in February…

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Consumer finance new business grew by 7% last month

10th May 2021 Consumer Collections |

New figures released by the Finance & Leasing Association (FLA) have shown that consumer finance new business grew in March 2021 by 7% compared with the same month in 2020.  In Q1 2021, new business was 17% lower than in Q1 2020. The retail store and online credit sector reported growth in new business of…

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Building Societies Association appoints Chair

7th May 2021 Consumer Collections |

Mark Bogard, Chief Executive of the Family Building Society has been elected as the new Chair of the Building Societies Association (BSA).  He takes up this role with immediate effect. Bogard held the post of Deputy Chair at the BSA since May 2019 and succeeds Mike Regnier, Chief Executive of the Yorkshire Building Society.  At…

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Under 35s keen to prove creditworthiness and share open banking data

6th May 2021 Consumer Collections |

Younger people’s finances have been hit hardest by the pandemic, and they are increasingly willing to securely share their bank transaction data to get access to financial products that can help them weather the storm, according to the latest findings from Credit Kudos’ Borrowing Index. The research found that Under 35s are three times more…

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Mortgage borrowing hits all-time high

5th May 2021 Consumer Collections |

Latest Bank of England (BoE) figures show that UK homeowners borrowed a record £11.8 billion more on mortgages than they repaid in March, with market activity driven by the stamp duty holiday and low mortgage rates. Gross mortgage borrowing hit £35.6 billion in March, with buyers looking to tie up property purchases ahead of the…

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Breathing Space support launches – industry reaction

4th May 2021 Industry opinion |

Hundreds of thousands of people struggling with debt problems will be supported through the newly launched debt respite scheme. The Breathing Space measures will give those facing financial difficulties space to receive debt advice, or mental health crisis treatment, without pressure from creditors or mounting debts. Under the scheme, people will be given legal protection…

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Lending Technology Think Tank review

29th April 2021 Consumer Collections |

Credit Connect’s hosted its first-ever Online Lending Technology Think Tank last week which saw lending strategies and the future of the sector discussed by thirteen leading professionals from a variety of lending sectors. The themes of fraud, open banking, credit risk and the future of lending were discussed by panellists and Chair Chris Warburton from…

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Money Statistics: April 2021

27th April 2021 Consumer Collections |

Here is an overview of The Money Charity’s latest statistics for April 2021 Personal debt in the UK People in the UK owed £1,698.4 billion at the end of February 2021. The average total debt per household, including mortgages, was £60,935 and per adult was £32,053, around 108.2% of average earnings. Net mortgage lending rose by…

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Financial Service firms should demonstrate statutory duty of care to customers

26th April 2021 Consumer Collections |

The House of Lords Liaison Committee has called on the Government to introduce a new requirement for the Financial Conduct Authority (FCA) to establish a statutory duty of care that banks and other financial services providers must operate towards their customers. The call comes in a new report from the House of Lords Liaison Committee…

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